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    Customer Support Coordinator - Lexington, United States - Associations International

    Associations International
    Associations International Lexington, United States

    4 weeks ago

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    Description
    ABOUT THE ROLE

    Associations International (AI) is an association management company based in Lexington, KY, who partners with non-profit trade and career associations. Our job is to help those non-profits meet their mission and grow their membership through the work of our talented, dedicated team.

    Our client partner, the International Coaching Federation (ICF) , is seeking a dedicated Customer Support Coordinator to join the ICF Customer Support team. As Customer Support Coordinator, you will be our customer's first point of contact for all initial customer service queries throughout entire ICF organization. The ideal candidate will have 2-3 years of customer service experience and familiarity working with customer service technology solutions. The Customer Support Coordinator will report to the Operations Manager, ICF Customer Support.

    ESSENTIAL DUTIES AND FUNCTIONS
    • Must have the ability to answer a high volume of calls and/or emails daily
    • Responsible for providing excellent customer service in a timely manner
    • Must enjoy working with people
    • Ability to handle customer complaints
    • Ability to share work among the customer support team
    • Ability to multi-task and have excellent organization skills
    • Focus and patience under pressure
    • Needs to have the willingness to learn about the Coaching profession
    • Other duties as assigned
    Requirements

    QUALIFICATIONS AND SKILLS
    • 2-3 years of customer service experience
    • Familiarity and experience working in customer service technology solutions; FreshDesk experience preferred
    • Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy
    • Position is remote, and a professional office environment and equipment are required
    • Professional level verbal and written communication skills
    • Experience with Microsoft Office Suite e.g., Outlook, PowerPoint, Word, Excel, and virtual meetings, e.g., Zoom, and willingness to learn and become proficient in additional software as needed
    • Experience with Netforum Enterprise, a member management system with credentialing capabilities, is a plus
    • Ability to work independently in a fast-paced environment
    • Ability to organize workload by priorities
    • Other duties as assigned
    WHY JOIN ASSOCIATIONS INTERNATIONAL?

    We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to be a Best Places to Work in Kentucky award recipient since 2012
    • Flexibility: Remote and hybrid flexibility
    • Competitive Compensation: Based on skills and experience
    • Benefits: Full benefit package including medical, and company-paid dental, vision, long-term disability, and life insurance
    • Retirement: 401(k) with company match (because we all want to retire one day)
    • Time Off: Comprehensive time off to do the things you love including holidays, vacation, sick, and floating holidays
    • Culture: Recipient of the Best Places to Work in Kentucky award for 11 years and running
    Associations International is committed to creating a diverse environment and is proud to be an equal opportunity employer. AI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have a disability or special need that requires support in applying, please reach out to our HR team at
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