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    Customer Advocate I - Birmingham, United States - VIVA Health

    VIVA Health
    VIVA Health Birmingham, United States

    Found in: Lensa US 4 C2 - 5 days ago

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    Description

    ** Customer Advocate I**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO002112 Showing 1 location **Job Details**

    **Description**

    At VIVA HEALTH, we're known for providing our members with the care and excellent service they deserve. That is why we are rated Alabamas 5 Star Medicare Advantage (MA) Plan and a nationally ranked Best Place to Work This is the perfect time to join our team We are currently seeking a Customer Advocate expert. The Customer Advocate is responsible for providing quality customer service to members and providers. This position serves as the primary customer contact in a call center environment utilizing knowledge base and service delivery tools to assist customers with inquiries and problem resolution in accordance with call center standards. This is a remote position and requires occasional on-site work.

    REQUIRED:

    High School Diploma or GED

    1 year of experience in a call center or healthcare-related field (College graduate or currently enrolled in college considered in lieu of experience)

    Demonstrate excellent customer service skills through written and verbal communication

    Ability to thrive in a production environment where quality and quantity are highly measured, including

    recognizing and correcting quality errors

    Basic computer and data entry skills

    PREFERRED:

    Some College

    Experience in a healthcare-related call center

    Working knowledge of COBRA law, COB, medical terminology, and HIPAA guidelines

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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