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    SAM consultant - San Antonio, United States - eTeam

    eTeam
    eTeam San Antonio, United States

    1 week ago

    eTeam background
    Description

    Hand-on exp on ServiceNow Needed as well.

    Minimum 8 to 10 of years of experience.

    Skill Profile:

    • ITIL Foundation is a must, CSAM Certification is preferred
    • Candidate who has worked in Software Asset Management will be preferred.
    • Expertise in Excel reporting
    • Exceptional Customer service skills and client focus
    • Coordination, negotiation, and persuasion skills
    • bility to work with all levels of client and internal resources
    • Strong verbal and written communication skills with the ability to communicate technical information in non-technical language
    • Knowledge of different vendors (Microsoft, Oracle, Adobe, etc.) and their licensing models is must
    • Should be able to analyze the impact of any change in IT environment/ infrastructure on licensing
    • Candidate should have experience with ServiceNow SAM Pro Module
    Roles and Responsibilities:
    • Monitoring of SAM Process, set-up of status reports and improvement process based on best practices
    • Planning, steering and training of the other license management roles
    • Quality check related to commercial information
    • Evaluation and management of measures based on the current compliance situation (e.g. license transfer)
    • Elaboration of a realistic forecast of software (maintenance) requirements (Demand planning)
    • Regular provision of information about the commercial entitlements (purchases, agreements)
    • Storage of the license certificates
    • Carry out License Optimization activities on both server and client applications
    • Set-up and maintaining of the software entitlement inventory
    • Provision of relevant data for SAM or in case of audits
    • Documentation of the license situation / Preparation of license balance
    • nalysis / Consulting of necessary measures
    • Enrichment of data with SAM relevant information
    • Elaboration and publishing of the license position of all products based on the license metric
    • Define and produce the reports in line with the requirements of the customer
    • ble to report on Under and over licensed software
    • Communicate audit findings with senior level executives while preserving client relationship
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