Project Manager - Pomona, United States - Eclipse Enterprises

Eclipse Enterprises
Eclipse Enterprises
Verified Company
Pomona, United States

1 week ago

Savannah Johnson

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Savannah Johnson

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Description
*Job Description:
*Project Manager - Service Desk**Location: Stuttgart/ Hybrid work in Stuttgart**Main Responsibilities:

  • We are looking for a dedicated and experienced Service Desk Project Manager to join our IT Service Desk team.
  • In this role, you will lead the planning, execution, and monitoring of projects aimed at improving our customers' service desk experience.
  • You will work closely with stakeholders to understand requirements, develop solutions, and deliver results.
*Responsibilities:

  • Planning, execution, and monitoring of projects
  • Identifying improvement opportunities for the service desk.
  • Developing and implementing solutions to optimize service desk processes.
  • Collaborating with stakeholders from various areas to understand requirements and develop solutions.
  • Analyzing service desk data to identify trends and patterns.
  • Creating reports and presentations to showcase project progress and results.
  • Ensuring compliance with SLAs and KPIs.
  • Promoting a customer-centric culture in the service desk.
*Requirements:

  • Minimum of 3 years of experience in IT Service Desk or a similar field.
  • Fluent German (at least C1 level) and excellent English skills.
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