Customer Service Representative - Tampa, United States - Safepoint MGA, LLC

Safepoint MGA, LLC Tampa, United States

4 weeks ago

Description

Job Description

Job DescriptionSafepoint Insurance is growing and we're looking to help qualified candidates grow too We're helping qualified individuals obtain their Property & Casualty insurance licenses in Florida and all 50 states to support our growing Personal Lines Department. Interested in becoming a Personal Lines Trainee? Apply today for paid training, stable income, and the potential for a lifelong corporate career

Position start date: June 3rd, 2024
Location: Tampa, FL 33618
PAID TRAINING $20.00 per hour during and after training
Position internally known as a Personal Lines Trainee

Safepoint Insurance is a Property & Casualty insurance carrier based in Tampa, FL.

Why Safepoint Insurance

Paid professional development We offer a comprehensive training program to obtain a 4-40 license and develop your skills
A supportive, professional, and collaborative team that promotes internal growth
Competitive wages and employee benefits including medical, dental, vision, immediate Safe Harbor 401k vesting, free memberships, and more

What we're looking for

Ability to obtain and maintain P&C insurance licenses in all 50 states
Passion for great customer service over the phone and in call center environments
Strong punctuality and reliable attendance
Ability to work independently in a fast-paced environment
Previous call center and customer service experience required
Previous Property & Casualty experience is preferred
Proficiency with Microsoft Office products
Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
Results driven with strong problem solving and analytical skills
Detail-oriented and exceptionally organized
English and Spanish speaking and writing skills desired but not required

Duties and responsibilities

Provide excellent customer service to agents and policy holders in a moderate to high volume call center environment
Process corrections or adjust records when needed, following the appropriate company guidelines
Maintenance of license with the Florida State Department of Financial Services
Review incoming endorsement requests and/or email communications
Review, organize, and forward information to be escalated for resolution as needed
Adhere to the established productivity and quality metrics established
Other tasks and projects as assigned

Essential Functions

Ability to use telephone and computer systems to communicate with and service customers
Ability to use computer system to research information on risks
Ability to prepare for, obtain, and maintain resident Property & Casualty insurance licensing through the Florida DFS, and reciprocal licenses in all 50 states in the continental United States
Ability to handle 50-80 incoming phone calls per day
Ability to reliably commute to the assigned office location
Ability to adhere to regular attendance schedule on-site
Ability to clearly communicate verbally and in writing.

Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms

Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

Market Competitive Wages
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premiums)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
AAA Membership (company paid)
Identity Theft Protection (company paid)
Other Ancillary Insurance Benefit Programs
And more...

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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Customer Service Representative - Tampa, United States - Safepoint MGA, LLC

Description

Job Description