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    Business Analyst Consultant for IT Transformation - Bridgewater, United States - Dice

    Dice
    Dice Bridgewater, United States

    3 days ago

    Default job background
    Description
    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Hallmark Global Technologies, is seeking the following. Apply via Dice today

    Position:
    Business Analyst Consultant for IT Transformation

    Location:
    Bridgewater, NJ (Must be onsite as needed)

    Duration: 3 months to start. Strong possibility to extend based on performance.

    Help Desk, Training, ITSM, Enable Now Experience Needed


    Summary:
    A hybrid role spanning the Americas IT Strategy and Planning team and the IT Operations team, the successful candidate will assist with training activities for IT

    employees/contractors and prepare/train the trainer documentation to enable Brother businesses to train end users. For the IT Operations part of the role, the individual

    is expected to be self-directed to analyze data and produce executive-level dashboards. The individual is expected to capture business requirements, meeting minutes,

    and coordinating cross-functional meetings and discussions.


    Specific training responsibilities include:
    Develop Training Curriculum for BIC IT
    Learn & Understand Enable Now
    Plan for the Production of BIC IT Curriculum Content on Enable Now
    Plan & Conduct Training Sessions for BIC IT
    Record & Edit Training Sessions for use by the larger organization


    Skills:
    More than 5 years professional experience as a Business Analyst

    Strong Process engineering applying proven methodology
    Ability to gather & document Requirements with minimal supervision
    Strong Facilitator of meetings & workshops
    Resilient follow-up demeanor confirming assumptions, decisions, risks & issues
    Project Management approach to work assignments
    Proficient in Data Mining & Analytics
    Proven ability to develop Training materials
    Working knowledge of ITSM
    Working knowledge of Jira
    Highly proficient with Microsoft Office applications
    Excellent verbal & written communications skills
    Proven Team Player working with experience in both IT Operations and IT Training
    Must be authorized to work in U.S.A


    Preference given to:
    Working knowledge of ManageEngine Help Desk software
    Working knowledge of SAP Enable Now for authoring training content
    Adobe Creative Cloud for graphics
    Local candidates
    Relevant certifications
    Delivery oriented

    #J-18808-Ljbffr


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