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    Manager, Internal Communications - New York, United States - Early Warning Services, LLC

    Early Warning Services, LLC
    Early Warning Services, LLC New York, United States

    3 weeks ago

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    Description

    At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, PazeSM, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

    Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

    Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

    Overall Purpose

    The Internal Communications Manager is responsible for developing and implementing internal communications plans and creating content in alignment with the company's strategic objectives to drive employee engagement and enhance its culture and reputation.

    Essential Functions

    • Supports Early Warning's internal communication efforts, with responsibility for content development, channel management and employee engagement.
    • Creates inspiring and engaging written and video content that highlights leaders, executives and, employees.
    • Publishes and schedules pre-approved communications across various internal channels, including company intranet, email, Microsoft Teams, and office digital signage.
    • Manages interactive events and meetings, including leader Town Halls, videos and written communication.
    • Assists in developing internal workshops and webinars to enhance communication skills for leaders and employees.
    • Identifies and develops new communications channels/platforms to enhance internal capabilities and connects with employees in more ways.
    • Partners with the design team to produce visual elements, such as infographics and explainer videos, to support communications.
    • Partners with External Communications, Executive Communications and Social Media team on company announcements, integrated campaigns and news events to ensure employee awareness and message alignment.
    • Tracks KPIs to measure the effectiveness of internal strategies and campaigns.
    • Analyzes data and feedback to refine communication approaches and tactics.
    • Understands and advises the business about employee communication trends.
    • Develops internal crisis response strategies, reactive statements, FAQs, and other deliverables as needed.
    • Sets and manages internal communications calendar, and bi-weekly reporting in coordination with key stakeholders.
    • Coordinates with internal comms vendors and agency relationships, including invoice processing, and budget tracking.
    • Participates in compiling and sending the daily internal news emails to inform and educate employees (shared responsibility).
    • Supports the Company's commitment to protect the integrity and confidentiality of systems and data.
    • The above job description is not intended to be an all inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
    Minimum Qualifications
    • Education or experience typically obtained through the completion of a bachelor's degree.
    • Minimum of 5 years of professional experience in internal communications, corporate communications, public relations or a related field.
    • Solid understanding of communications strategy and execution.
    • Strong verbal and written communications skills, with working knowledge of AP style and ability to synthesize and explain complex information.
    • Detail-oriented self-starter with the ability to organize/prioritize work and meet deadlines, with excellent project management skills.
    • Knowledge of measurement tools and ROI reporting.
    • Adept at maintaining multiple concurrent timelines with competing priorities, while remaining flexible and adapting quickly to changing needs.
    • Ability to work with limited guidance in support of multiple stakeholders.
    • Possess highly effective interpersonal skills with the ability to build relationships and trust throughout all levels of the organization.
    • Possess a high level of personal and professional integrity with ability to manage sensitive and confidential information.
    • Strong problem solving and consensus building skills.
    • Adaptable to changing priorities and deadlines with the ability to produce well-written communications quickly.
    • Must be a US Citizen or US National
    • Background check and drug screen.
    Preferred Qualifications
    • Proven track record in a high-growth or technology-driven environment.
    • Proficient in editing both video and audio content, including podcasts.
    • Experience within the financial services or payments industry.
    • Experience in crisis and issues management.
    • Experience with well-known household brands known for their strong and distinct cultures.
    • Previous agency experience is a plus.
    Physical Requirements

    Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

    Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

    The pay scale for this position in:

    New York, NY in USD per year is: $120,000 - $140,000.

    This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

    Additionally, candidates are eligible for a discretionary bonus, and benefits.

    Some of the Ways We Prioritize Your Health and Happiness

    • Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

    • 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

    • Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

    • 12 weeks of Paid Parental Leave

    • Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

    And SO much more We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process

    Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
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