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    Production Support Analyst - Utah, United States - FDM Group

    FDM Group
    FDM Group Utah, United States

    2 weeks ago

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    Description

    FDM is supporting a financial services client bolster their technology team with Production Support Analysts (Level 2).

    This role will be based in Salt Lake City, Utah.

    The Production Support Analyst will be responsible for managing the client technology stack to ensure the expected service is provided to the end client through proactive system alerts

    The ideal candidate will have experience in;

    • Supporting a distributed platform
    • Fast-paced dynamic environments
    • Working on new technological challenges and solving hard problems.

    Skills Required:

    • 1 to 5 years practical experience in Production support or similar role.
    • Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl, or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
    • Experience in troubleshooting Application Issues and Managing Incidents
    • Excellent and confident communicator to manage high-pressure environment

    Skills Desired:

    • Bachelors' Degree in Computer Science, or an engineering field
    • Prior Financial Industry experience is desirable.
    • Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
    • Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc
    • Knowledge of ITIL Principles, SDLC, and Agile development is desired
    • Experience in Cloud / Distributed computing technology or certification is a plus
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