Technical Support Analyst - Utah, United States - Visionaire Partners

    Visionaire Partners
    Visionaire Partners Utah, United States

    4 weeks ago

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    Description

    Technical Support Analyst

    Exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact.

    RESPONSIBILITIES:

    • Approximately 60% is in-person support, and 40% is phone support
    • Support users in multiple locations and also assist with remote support of our other users nationwide
    • Triage Level II and Level III Incident and Service Request tickets
    • Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
    • Resolve Level l Incident and Service Request tickets
    • Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
    • Interface effectively with IT infrastructure, security, applications management, database, and governance personnel
    • Obtain a strong knowledge of IT Security policies, processes, and procedures
    • Adhere to and execute IT Security policies, processes, and procedures
    • Write and update knowledge-base articles
    • Actively contribute to IT's Continual Service Improvement efforts
    • Ability to complete multiple simultaneous projects and support tasks promptly
    • Rotate on the help desk, taking calls, emails, and chats from all of our offices
    • Perform other duties or special projects as assigned

    This is a 6-month contract-to-hire position. You will mainly support our locations in the greater Salt Lake City area. However, you will support our other Utah sites as needed. Sometimes there is project work where you may have to travel to another state to assist with the project. You must be able to work flexible hours as needed and be on call or work some weekends. Excellent opportunity to make an impact and take your career to the next level.

    REQUIRED SKILLS:

    • 3+ years of technical support experience
    • Windows support
    • MS Office support
    • Active Directory
    • Able to image/configure an out-of-the-box PC
    • Able to re-image PCs and install approved apps and systems access
    • Strong working knowledge of email spam filtering tools
    • Able to validate that a PC is fully encrypted
    • Software and hardware support
    • Strong deskside support experience
    • Ability to work flexible hours as needed, and be on call or work some weekends
    • Excellent customer service skills
    • Strong documentation skills
    • Excellent communication skills
    • Consultative personality
    • Must have a valid driver's license and a clean driving record
    • Must own a reliable vehicle
    • Must be able to transport IT equipment between offices
    • Pass a background check and drug test (excluding marijuana)

    PREFERRED SKILLS:

    • Cisco UCM Cloud

    Must be authorized to work in the U.S./Sponsorships are not available