Quality Engineering Services Manager - Washington, United States - Optima Global Solutions

Optima Global Solutions Washington, United States

2 weeks ago

Description

Optima Global Solutions a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.

Currently, we are hiring for a Quality Services Manager

Title: Quality Services Manager

Function: Program Executive Office (PEO), Defense Healthcare Medical Systems (DHMS)

Location: In-person (DMV) ideal, remote possible

POSITION SUMMARY:

We are looking for a Quality Engineering Manager to oversee the testing & evaluation (T&E) platform, specifically on quality assurance and resource matrixing.

This person should drive work independently, accurately prioritize responsibilities, and develop informed recommendations. This role will work closely with other contracted members of the team and subcontracted resources. As the needs of the contract change, this role will also evolve.

Quality assurance

Develop and implement SOPs for testers (e.g., test script writing)
Monitor and ensure adherence to standards (e.g., script pass rate)
Test doc QA
DRWG process
Defect adjudication facilitation and resolution confirmation
EOD defect report & metrics

Resource matrixing enablement

Prioritize cross-training / access
Develop and implement cross-training plan
Ensure test scripts are usable across programs

General oversight

JOB RESPONSIBILITIES:

Quality assurance

Develop and implement SOPs for testers (e.g., test script writing)

Develop standard operating procedures (e.g., test script writing, defect management, etc.)
Ensure entire testing function is aware of and able to meet quality engineering standards
Where standards do not exist or existing standards are insufficient, develop and communicate new standards to team and ensure adherence to standardMonitor and ensure adherence to standards (e.g., script pass rate)
Ensure that all testing and quality assurance activities are conducted in accordance with regulatory and industry standards
Collaborate with development teams to ensure that quality and reliability requirements are understood and integrated into development processes

Test doc QA

Ensure that documents for which we have explicit SOPs meet SOP standards
Where documents do not meet standards, work with individuals to ensure an understanding of the standard and an ability to implement

DRWG process

Lead defect review working group to track and facilitate solutions to defects identified through the testing process

Defect adjudication facilitation and resolution confirmation

Ensure defects are identified, tracked, and resolved
Ensure that this process is transparent and easily tracked for both the internal team and for the client
Provide and execute on a vision for how the process could be improved

EOD defect report & metrics

Ensure end of day defect report is accurate and sent to client
Where there are defects, be prepared to provide insght into the details of the defects and the steps being taken to resolve them
Monitor QE services delivery metrics, investigate service failures, review service improvement ideas, recommend new metrics and outcomes to drive service improvement

Resource matrixing enablement

Prioritize cross-training / access

Identify areas where we lack testing capacity with clear rationale for what we're lacking

Develop and implement cross-training plan

Develop approach (to the individual) of how we will cross-train the team
Implement the training and track progress to ensure an ability to meet long-term testing demand

Ensure test scripts are usable across programs

Ensure scripts are written to enable any tester to perform the testing
Develop clear criteria for implementation of the "usability standard what scripts should be able to be used by everyone (e.g., number of times test expected to be run, amount of additional effort to needed to make "globally usable, etc.)

General oversight

Manage relevant vendor- and contractor-supported tasks
Support the team in defining cross-program and program-specific quality needs and issues
Participate in meetings with PEO DHMS, its programs, and the VA to ensure QE practices are leveraged as part of the joint test activities
Participate in PEO DHMS quality tool evaluations
Support definition of PEO DHMS T&E strategic priorities and align T&E operations to impact and outcome-based delivery

Perform-specific projects and/or other duties as assigned or required.

BASIC JOB REQUIREMENTS

Undergraduate degree in Computer Science, Computer Engineering, Information Technology, or related field
5+ years professional experience in SDLC
2+ years experience leading QE services
Excel and IBM Jazz skills
Familiarity with XML, HL7, SQL, FHR, and JIRA
Experience in Public Sector and Healthcare is a plus
Person located within the US and legally authorized to work in the US

KEY COMPETENCIES

Ability to work independently, set priorities, plan workflow, and take initiative
Meticulous attention to detail and follow-through on requests and deadlines
Proven track record of leading the adoption of quality practices across complex organizations
Understanding of quality engineering and testing methodologies, and experience applying them in a software development environment
Knowledge of quality engineering and quality assurance best practices
Ability to collaborate and foster partnerships with Business and T&E colleagues
Strong problem-solving and consensus-building skills, data-driven and analytical
Ability to multi-task and contribute to many projects in various stages of development across multiple programs
Excellent executive-level verbal and written communication skills; capable of tailoring messages in a clear, concise, unambiguous, engaging, and convincing manner
Recognize and maintain highest levels of confidentiality
Flexible, positive team player; outstanding customer service orientation
Ability to handle difficult situations with poise, tact and to maintain confidentiality at all times and exhibit good judgment

Interested candidates, please apply online with a detailed resume and contact information.

Thank you.

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