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HR-Services Manager
3 weeks ago
FGS Global Washington, United StatesMit über 1.200 Teammitgliedern in 28 Büros auf drei Kontinenten ist FGS Global eine der weltweit führenden strategischen Kommunikationsberatungen. In Kontinentaleuropa sind wir ein Team von über 300 Mitarbeiter:innen, die sich auf acht Standorte in Amsterdam, Berlin, Brüssel, Düs ...
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Service Manager
3 weeks ago
Illinois Tool Works Washington, United StatesHobart Service, an Illinois Tool Works Company, has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to ...
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Managed Services
2 weeks ago
PwC Washington, United StatesIndustry/Sector · Not Applicable · Specialism · Managed Services · Management Level · Senior Associate · Job Description & Summary · A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implemen ...
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Service Manager
3 weeks ago
K2 Staffing, LLC Washington, United States2 days ago · Be among the first 25 applicants · Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, our client hires the very best in the construction industry and strives to create an environment that encour ...
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Service Manager
5 days ago
The Royal Washington, United StatesThe Royal is a neighborhood gathering place in Washington, DC s growing Ledroit Park neighborhood. A coffee shop and lunch spot by day, and an intimate bar and grill by night, The Royal is a unique all-day destination. The Royal was awarded a Michelin Bib Gourmand; and RAMW's Coc ...
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Managed Services
3 weeks ago
PricewaterhouseCoopers Washington, United StatesA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. The Fin Accounting, Finance, Associat ...
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Service Manager
3 weeks ago
Sonsray Inc. Washington, United StatesWhat do we do? · At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as par ...
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Service Manager
2 weeks ago
Pomp's Tire Service Washington, United States20726 Yew Way, Snohomish, WA 98296, Snohomish, Washington, United States of America · Job Description · Commitment. It's a simple word that some companies would like to use in a rather simple way. But at Pomp's Tire Service, commitment is much more than just a simple word – it's ...
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Service Manager
5 days ago
Pomp's Tire Service Washington, United States20726 Yew Way, Snohomish, WA 98296, Snohomish, Washington, United States of America · Job Description · Posted Tuesday, May 21, 2024 at 5:00 AM · Commitment. It's a simple word that some companies would like to use in a rather simple way. But at Pomp's Tire Service, commitment i ...
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Service Manager
3 weeks ago
Pomp's Tire Service Washington, United States20726 Yew Way, Snohomish, WA 98296, Snohomish, Washington, United States of America · • · Seattle, WA, USA · Job Description · Posted Tuesday, February 27, 2024 at 6:00 AM · Commitment. It's a simple word that some companies would like to use in a rather simple way. But at Pomp ...
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Service Manager
1 week ago
Pomp's Tire Service Washington, United States20726 Yew Way, Snohomish, WA 98296, Snohomish, Washington, United States of America · Job Description · Posted Tuesday, May 14, 2024 at 5:00 AM · Commitment. It's a simple word that some companies would like to use in a rather simple way. But at Pomp's Tire Service, commitment i ...
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Service Manager
3 weeks ago
Asp Services Washington, United StatesOur Construction client, headquartered in the Tacoma area is seeking a talented Service Manager. Family and reputation are two big ingredients why this top rated client has had decades of success and growth. Complete leadership responsibilities for the service department. · The p ...
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Service Manager
3 weeks ago
Rosauers Supermarkets Washington, United StatesWe're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all about fostering a local community of fo ...
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Conference Services Manager
3 weeks ago
The Kimpton Hotel & Restaurant Group, LLC Washington, United StatesWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Manager, Hotel, Retail, Servi ...
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Capital One Washington, DC, United StatesWest Creek , United States of America, Richmond, VirginiaManager, Enterprise Services Risk Manager, Enterprise Services (ESR)As an Enterprise Services Risk Manager in Capital One's Enterprise Services (ES) Risk organization, you will apply your expertise on risk best practices to ...
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Food Service Manager
2 weeks ago
Helios HR Washington, United StatesMy client, N Street Village, is looking for a Food Service Manager to join their team. · About N Street Village · N Street Village is a community of empowerment and recovery for women experiencing homelessness and low-income women in Washington, DC. With comprehensive services a ...
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Mechanical Services Manager
3 weeks ago
AB Facility Washington, United StatesJob Description · Job Description Salary: · About Us: · AB Facility Services, a leading privately held construction and real estate service organization with a combined 90+ years of experience in delivering high-quality projects and services, is looking for a full-time · Mecha ...
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Service Operations Manager
3 weeks ago
ActioNet Washington, United StatesActioNet is looking for a · Service Operations Manager · with an active · Public Trust for our Metro Washington, DC, area location. · Hybrid work available. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA, that works with the Federal Go ...
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Assistant Service Manager
3 weeks ago
LCOR, INC Washington, United StatesCielo Apartments is seeking an experienced Assistant Service Manager to join our team in Washington, DC · The Assistant Service Manager will assist the Service Manager in overseeing the physical assets, safety, general maintenance repairs, apartment make readies, preventative ma ...
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Conference Services Manager
4 weeks ago
InterContinental Hotels Group PLC Washington, United StatesIn this role you will, manage and coordinate all conferences, meetings, group functions and group activities booked through the sales department. Negotiate food and beverage prices, function space, and hotel services within approved departmental book Manager, Sales, Hotel, Retail ...
Service Manager - Washington, United States - Trusted Advisors
Description
Job Description
Job Description
Nous recherchons pour le compte d'un organisme de crédit, basé à Casablanca, un Consultant Service Manager, faisant partie des équipes du centre d'assistance G2I, au sein de la Direction Organisation, Systèmes d'information & Transformation.
M
issions principales:
Piloter les demandes de support dans le cadre du processus de gestion des incidents, requêtes, changement et problèmes du service de la DOSI&T (transversalité d'action sur tout le périmètre DOSI&T)
Assurer la production de supports au travers des principes, règles (ex :
Matrice de Support) et processus définis (ex : niveaux de service)
Adhérer les acteurs du système d'information aux bonnes pratiques du
support et actualise les contenus et tutoriels de la plateforme ITSM
Activités :
Assigner et coordonner les différentes équipes techniques dans la résolution des problèmes afin de mettre en place des solutions permettant une résolution rapide ;
Arbitrer les interventions pour optimiser le traitement dans les délais des demandes ;
Suivre et piloter les demandes avec l'équipe en place afin de respecter les délais de traitement ;
Maintenir l'outil de gestion des demandes ;
Escalader vers le management les difficultés, écarts et insatisfaction des utilisateurs ;
Effectuer les Reporting d'activité (Incident, change & PBM) ;
Hiérarchiser les priorités et déterminer l'urgence des demandes ;
Superviser les demandes d'incidents ;
Suivre les requêtes non résolues et veiller à leur résolution rapide, dans le respect des SLA ;
Contribuer à alimenter le répertoire de la FAQ de l'entreprise en y saisissant les cas les plus communs ;
Assurer la communication auprès des interlocuteurs métiers et IT.
Compétences:
Connaitre l'informatique du poste de travail (OS, poste, imprimantes, applications)
Connaitre l'informatique technique (réseau, serveur, téléphonie,)
Connaitre l'exploitation d'un logiciel ITSM
Connaitre ITIL et les bonnes pratiques du Support
Type de contrat:
Freelance
Durée de la mission:
3 mois renouvelables
(Projet sur minimum 1 année)
Lieu:
Casablanca
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