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Service Manager - Washington, United States - Sonsray Inc.
Description
What do we do?At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast.
Sonsray provides comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers.
Why work here?At Sonsray, we value all employees, their contributions, and most importantly, their ideas
We know that the key to moving mountains is teamwork.
Medical (PPO + HSA options)
Dental, Vision, and Life insurance - Free
401K with competitive contributions made by Sonsray
80 hrs of annual vacation which increases with years of service
Uniforms Provided Annually
Boot Voucher Annually - $125.00
One full day off and paid for Community Volunteer work, annually
Birthday Dinner on Sonsray
Privately owned and operated. All decisions come from the heart, not a boardroom
Annual Holiday Party - we cover airfare and hotel for you and your +1
We're growing We encourage you to also
Open door policy - enjoy working with an active owner and management team
A Day in the Life of a Service Manager:
Compensation:
$95, $105,000.00 annually plus incentive DOE
The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel with P&L responsibilities.
Manage technician productivity and service departments' overall performance
Ensures that all manufacturer warranty claims are completed and filed promptly according to the manufacturer's requirements
Monitors warranty expense and recovery rates to meet company objectives
Interact directly with the manufacturer to resolve warranty issues as necessary
Maintains all management reports necessary to audit the performance of the department and individual employees to include department P&L responsibilities
Introducing our line of service and product to prospective customers by making cold calls and visits to grow our sales
Construction equipment experience is necessary to be considered. CASE Construction Equipment is preferred
Experience managing a repair shop and having external customer experience is necessary
Must have experience managing 10+ employees and overseeing up to 20 employees
Must have hands-on mechanical experience with construction equipment and have good mechanical aptitude
Ability to analyze and interpret internal reports including Profit & Loss Statement
Must be over 21 years of age, and possess a valid Driver's License to drive for the company
Questions? Contact us at or ext 137
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