Patient Service Specialist - San Diego, United States - Scripps Health

Scripps Health
Scripps Health
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.


This is a benefitted Full Time, Day Shift role with a Monday - Friday, 8AM - 5PM schedule, located at Scripps Clinic Carmel Valley supporting the Vein Clinic.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.


Why join Scripps Health?

  • AWARD-

WINNING WORKPLACE:
_
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 202
  • Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 202
  • Nearly a quarter of our employees have been with Scripps Health for over 10 years.
As a Patient Service Specialist, you will be responsible for:

  • Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
  • Effectively managing the patient checkin and checkout process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, predetermination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
  • Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
  • Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Required Experience/Specialized Skills:


  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.

Preferred Education/Experience/Specialized Skills/Certification:


  • 2 years experience customer service or healthcare/medical office environment.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Position Pay Range:
$22.73-$32.23/hour
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