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    Technical Deployment Supervisor - Minneapolis, United States - DBA: Zeiss Group

    DBA: Zeiss Group
    DBA: Zeiss Group Minneapolis, United States

    1 day ago

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    Description

    About Us:
    How many companies can say they've been in business for over 177 years?


    Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

    ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

    We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

    We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team

    What's the role?


    As a Technical Deployment Supervisor you will lead a team of Deployment Coordinators who are responsible for the coordination of services, including all support functions in all business segments.

    This is a customer facing role, focused on customer satisfaction, process improvement, employee growth and development. This position supports Sales and Field Service in meeting customer expectations.

    Sound Interesting?


    Here's what you'll do:

    • Works closely with internal process partners to deliver services to at market speed.
    • Collaborates with internal departments as necessary to identify and coordinate customers' service requests.
    • Enforce compliance of all established policies and procedures.
    Implement and drive identifying process improvement opportunities focused on efficiency and digitalization.


    • Serves as an escalation point for leadership and direct reports.
    • Serves as a Key user for key systems, CRM, Dispatching Software.
    Employee Focus


    • Responsible for Technical Deployment Coordinators.
    • Monitor and report Key Performance Indicators (KPI) and pro-active areas of development.
    • Guides Technical Deployment Coordinators in the development of best practices.
    • Develop escalation processes to support Customers expectations and needs.
    • Implement strategies consistent with business plans and organizational goals.
    Do you qualify?


    • Bachelor's degree or a minimum of 6-8 years Deployment and customer related experience.
    • Minimum of five years of experience in dispatching or scheduling service technicians or similar.
    • Strong customer focus and communication skills.
    • Proficient in Microsoft Office products and highly adaptable to various databases.
    • Strong technical aptitude.
    • Be able to perform in a high-stress working environment.
    ZEISS is an EEO/AA/M/F/Disabled Veteran Employer


    Your ZEISS Recruiting Team:
    Tracy Hollstadt
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