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    Front Desk Coordinator - Beverly Hills, United States - LLFO PET MANAGER LLC

    LLFO PET MANAGER LLC
    LLFO PET MANAGER LLC Beverly Hills, United States

    1 month ago

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    Description
    Job Description


    Job Description Description:

    What we offer:
    Compensation
    Hourly Rate
    Benefits
    bring your dog to work

    Core Competencies:
    Consistent and timely attendance
    Ability to learn dog recognition
    Completion of all E-learning platforms
    NPS and phone scores
    Proper door control in all rooms
    Proper record keeping
    Participate and lead topics in team meetings
    Personal Characteristics
    Detail oriented
    Quick thinkers
    Emotionally intelligent
    Outgoing, enthusiastic by nature
    Fun-loving
    Strong observance skills
    Strong multitasker
    Excellent communicator
    Day to Day Duties
    Data entry
    Creating Pet Parent Charts
    Clean and Safe Environment
    To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete
    Keeping playrooms clean of messes at all times
    Does walk through and risk awareness inside and outside playrooms
    Ensure playrooms are following proper policies and procedures
    Cleaning may include, mopping, sweeping, trash and water refill
    Equipment check for proper operations
    Being proactive in making sure dogs are always in a clean and safe environment is key
    Health and Grooming
    Spa services

    coordinator/manager/trainer

    - ensure all spa services get done timely and are done to specifications
    Will learn how to identify dog breeds and behaviors
    Report dog scuffles right when they occur for safe wound cleaning if needed
    Work with team to assure our Quality of Care sets the standards for dog care
    Customer Service and Presentation
    Ability to work cohesively with their team in a respectful and professional manner
    Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)
    Be knowledgeable on pricing and services
    Use social media to promote in-store and out of store events
    Strive for high customer review ratings by always smiling for the cameras and engaging in safe play

    ENJOY
    your team


    GROW
    your team and


    PLAY
    to your fullest potential

    As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.


    Requirements:
    Qualifications
    Must love dogs
    Ability to spend up to 100% of work time standing
    Ability to work flexible days and hours, including holidays and weekends
    Ability to work cohesively with others in a fun, fast paced environment
    Strong customer service skills
    Ability to "own" a room of dogs
    All rooms are equipped with cameras for pet parents to stay engaged
    Caring for all furry friends as if they were a part of your famliy
    Keep data accurate with current dogs
    Engage, play and enjoy the furry friends
    Understand our Dogtopia-isms.

    the rules of which we, as Dogtopians live by are:

    We


    LOVE
    life unconditionally like a dog.
    We


    STAY
    loyal to our pack.
    We


    CHASE
    the absolute highest standards of safety.
    We


    PLAY
    to our fullest potential.
    We


    TREAT
    every day like It's the Most Exciting Day Ever

    #J-18808-Ljbffr

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