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    Business Analyst/Process Modeler - Princeton, United States - Ask Staffing

    Ask Staffing
    Ask Staffing Princeton, United States

    4 weeks ago

    Default job background
    Description
    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

    Job Title:
    Business Analyst/Process Modeler


    Location:
    Princeton, NJ, Remote)

    Duration: 6 months


    Pay rate:
    $50.54/ hr


    Job Description:
    Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance
    Analyze the CMDB data to highlight data gaps and errors and take appropriate action
    Support the CMDB data certification process.
    Manage dashboards and support reporting requests
    Validate discovery results and troubleshooting as required
    Manage the day-to-day operational activities of the Configuration Management process
    Manage configuration management articles in the knowledge management repository
    Provide guidance and training to the configuration management users in support of the maintenance of the CMDB
    Support configuration management Process Owner as needed
    Communicate the importance and value of the process to stakeholders and end users
    Negotiate, and influence with key stakeholders/End users/Peers for achieving the desired outcome in alignment to company goals
    Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process; Proactively identify process improvements
    Display understanding of performance metrics and its implications on the company goal & objectives
    Review data and effectively assess short & long term implications and offer recommendations where applicable


    Skills/Qualifications:
    Bachelors degree in Computer Science (or equivalent related field experience)
    Strong understanding of ITIL framework and IT Service Management processes and reporting tools

    General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.

    Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs)
    Strong commitment to data quality
    Excellent interpersonal and communication skills; ability to work independently and as part of a team
    ITIL Foundation certification desirable
    Knowledge of ServiceNow CMDB a plus
    Good communication skills and the ability to communicate appropriately at all levels of the organization
    Broad, enterprise-wide view and understanding of strategy, processes and capabilities, enabling technologies, and governance
    Experience working within cross-functional project team to understand business requirements and deliver process artifacts
    Experience in data analysis using tools such as Excel

    About


    ASK:
    ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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