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- Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance
- Analyze the CMDB data to highlight data gaps and errors and take appropriate action
- Support the CMDB data certification process.
- Manage dashboards and support reporting requests
- Validate discovery results and troubleshooting as required
- Manage the day-to-day operational activities of the Configuration Management process
- Manage configuration management articles in the knowledge management repository
- Provide guidance and training to the configuration management users in support of the maintenance of the CMDB
- Support configuration management Process Owner as needed
- Communicate the importance and value of the process to stakeholders and end users
- Negotiate, and influence with key stakeholders/End users/Peers for achieving the desired outcome in alignment to company goals
- Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process; Proactively identify process improvements
- Display understanding of performance metrics and its implications on the company goal & objectives
- Review data and effectively assess short & long term implications and offer recommendations where applicable
- Bachelors degree in Computer Science (or equivalent related field experience)
- Strong understanding of ITIL framework and IT Service Management processes and reporting tools
- General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.
- Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs)
- Strong commitment to data quality
- Excellent interpersonal and communication skills; ability to work independently and as part of a team
- ITIL Foundation certification desirable
- Knowledge of ServiceNow CMDB a plus
- Good communication skills and the ability to communicate appropriately at all levels of the organization
- Broad, enterprise-wide view and understanding of strategy, processes and capabilities, enabling technologies, and governance
- Experience working within cross-functional project team to understand business requirements and deliver process artifacts
- Experience in data analysis using tools such as Excel
Business Analyst/Process Modeler - Princeton, United States - Ask Staffing
Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Business Analyst/Process Modeler
Location: Princeton, NJ, Remote)
Duration: 6 months
Pay rate: $50.54/ hr
Job Description:
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.