- Oversees the performance of staff and takes corrective actions when necessary
- Scheduling of staff
- Maintains accurate payroll records to ensure staff is paid correctly
- Cleaning and inspecting guest rooms
- Responds to guest requests and complaints as required
- Monitor's product inventory and order additional products as necessary
- Interviewing and selection of staff
- Follow up on established training steps.
- Handle guest comments and complaints and ensure guest satisfaction.
- Communicate with guests and receive feedback.
- Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
- Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
- An Associate's degree or higher is required, preferably in Hospitality Management.
- Previous Housekeeping or Rooms Division experience is preferred.
- Must be willing to work 50 hours per week with a flexible schedule
- Willingness to relocate upon completion of the program to ensure timely promotion to a management role
- Previous experience in a hotel or a related field preferred
- Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
- Projects enthusiasm, professionalism and a positive attitude at all times
- Pays precise attention to detail, order and cleanliness
- Has outstanding written and verbal communication skills, and exceptional phone manner
- Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
- Unexpired certification in ServSafe
- Unexpired TIPs required
-
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AHLA Resort Leader In Development - Hot Springs, United States - Omni Hotels & Resorts
Description
Overview
The Homestead
Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.
Job Description
The Rooms Leader-in-Development (LID) program is a 18-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property for a taotal of 50 hours. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria. The graduates will get to explore the Beautiful Omni Homestead Resort and all it has to offer. Onsite housing and meal plans available.
Responsibilities
Will learn and perform all aspects of Front Office and Housekeeping operations
Qualifications
Omni Hotels & Resorts is an equal opportunity employer.
