systems analyst lead - Starbucks Support Center, United States - Starbucks

Description

Now Brewing – systems analyst lead #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Summary of Key Responsibilities

This position contributes to Starbucks success by supporting the installation of new technology hardware Lifecycle initiatives for North America company owned stores. As a Systems Analysts Lead (RITLI) – Retail Infrastructure Technology Lifecycle Installation, you will provide all Checkout and Validation of Retail Technology for all Lifecycle Projects in existing stores in US & Canada. This role requires proficiency in retail infrastructure, hardware configuration, store design, procurement, and project management. This role focuses on continuous process improvement through effective collaboration across various technology and business functions. Systems Analysts Lead will partner closely with Starbucks Technology and key business stakeholders, collaborating on project planning and execution, and project delivery of new technology of Lifecycle Installations Day and Overnight.

Models and acts in accordance with Starbucks guiding principles.

As a lead systems analyst you will...

Retail Technology Lifecycle Installation Support

· Support Installation of New Retail Technology by validating SOW requirements and deliverables of all Lifecycle Project installations

· Supports onboarding of all net new Lifecycle Projects under Retail Infrastructure Technology for existing Starbucks stores in US & Canada.

· AWS (Amazon Connect) – Provides & Creates Call queue reporting and analytics.

· Partners closely with Key stakeholders internally resolve all issues and process improvements or concerns related to Lifecycle Project Installations.

· Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)

· Leverages an Agile mindset and continuous improvement practices to continually create efficiencies across all team processes.

· Considers overall user technology experience in thoughtfully implementing solutions.

· Leads assigned projects with a clear understanding of business and technology context.

· Works independently with regular guidance from leadership.

· Ensures that Lifecycle project status reports are relevant, transparent, and add value. ServiceNow, Power BI & Tableau.

· Partners with relevant IT and business hiring managers to ensure that the projects have the skillsets and resources required for delivery.

· SME on Lifecycle technology being installed as a project for existing locations.

Configuration & Installation

· Oversees application and hardware configuration in support of technology delivery initiatives.

· Partners with Technology Products and Services on new technology POCs and installation documentation.

· Solutions for staging as needed for hardware for Lifecycle installations.

· Supports hardware checkout testing efforts by developing/refining processes, preparing analysts for new technology, creating documentation, and validating processes.

· Utilizes ServiceNow and other systems to track progress and report out to leadership.

Production Support

· Provides Technical Training for onboarding of new RITLI Team members supporting Lifecycle Projects.

· Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends in partnership with the Retail Equipment Installation & The Chronic Issues Team. (CSI)

· Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.

· Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles)

· Develops and facilitates system training.

Leadership

· Partners with key stakeholders and proposes solutions/improvements pertaining to Retail Technology Lifecycle Installations.

· Works effectively in a self-directed manner with minimal direction from lead and/or manager.

· Leads smaller streams of work. Interfaces across all organization levels comfortably.

· Generates new ideas and influences decisions within and outside team.

· Mentors team members and peers in developing required technical skills, functional knowledge, and business acumen.

· Demonstrates knowledge of industry trends and innovative thought leadership

We'd love to hear from people with:

Basic Qualifications

• Minimum of five years' experience as Retail Technology Support Analysts., with at least one of those years in an IT or a software development setting.
• Experience using Agile methodology or mindset.
• Bachelor's Degree or relevant experience
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

Preferred Qualifications

• Demonstrates working knowledge of all facets of retail hardware and technology operations.
• Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms.
• Working understanding of continuous improvement mindset and methodologies.
• Ability to couple technology expertise with deep understanding of business operations to deploy highly reliable, scalable, and sustainable global technology solutions.
• Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.
• Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.
• Previous Field Service Technician Installation Experience

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or via email at