Jobs
>
Tampa

    POS Systems Engineer - Tampa, United States - Responsive Technology Partners Inc

    Responsive Technology Partners Inc
    Responsive Technology Partners Inc Tampa, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    RTP is looking for a POS Systems Engineer to join our growing team. We are a company providing professional services to Hospitality and Retail organizations throughout the country. Our team has deep expertise with all aspects of Hospitality and Retail industry software and hardware, and its related infrastructure technology. We enjoy leveraging the latest technology at our client sites while focusing on providing world-class service & solutions. We are looking for a team member to grow with our company.

    The POS Systems Engineer will oversee and lead the delivery of all service calls and manage field service technicians. This is a hands-on position, most days will be spent scheduling, fielding, and leading, support related requests with your team, as well as training and developing junior level technicians for a wide range of projects (POS upgrades, roll-outs, troubleshooting, Wi-Fi installs, and network build-outs). This is a unique opportunity to get hands-on with a wide variety of systems and applications.

    To be successful in this position, the candidate needs to be an effective communicator, a solid problem solver, and a hardware/software generalist with a focus on client satisfaction.

    Essential Functions:

    • Mange ticketing system (ConnectWise), assign resources to ensure time resolution of tickets.
    • Triage and document technology issues and requests from clients via telephone, email and in-person communications.
    • Work with clients and systems to document and provide detailed problem-solving efforts.
    • Participate in technology projects (upgrades, rollouts, remediation, onboarding, etc.).
    • Work closely with and escalate issues as necessary to other RTP resources.
    • Monitor and respond to alerts from our remote system monitoring tools, and if necessary, input issues into our service ticketing system.
    • Prioritize second level support calls and troubleshoot, analyze, and resolve when possible.
    • Onsite support & troubleshooting as needed throughout the United States. Some overnight stays may be required.
    Supervisory Responsibilities: Will supervise a group of Level 1 and 2 Technician and 3rd party vendors who operate our call centers, and other vendor partners.

    Education:
    • Associate Degree preferred
    • Bachelor's Degree a plus
    • Industry certificates a plus
    Experience:
    • Minimum 5 years of Retail & Hospitality IT experience
    • Experience providing customer service and support
    • Required: Experience with Restaurant Technology Platforms including Toast, Heartland POS, Micros, Aloha, PosiTouch
    • Prior experience with Restaurant POS HardwareSoftware
    Skills & Abilities:
    • Able to perform quick, yet effective, troubleshooting of Windows or Apple based applications, networking, virus/malware, etc.
    • Able to support one of the following POS systems, Aloha, Micros, Toast, Heartland POS
    • Able to perform basic troubleshooting on a business LANWAN
    • Able to coach and guide users through basic computer tasks
    • Excellent people, organization, and communication skills
    • Able to work as a self-starter while collaborating as part of a team
    • Able to maintain a calm demeanor under pressure and thrive dealing with the unexpected
    Physical Demands:
    • Able to lift over 50 pounds occasionally (servers, equipment, etc.)
    • Able to sit or stand for prolonged periods of time
    Benefits:
    • Paid Time Off and Paid Holidays
    • Profit-Sharing
    • Company provided Cell Phone Plan
    • Paid Training and Certifications
    • 401k plan with Company Matching
    • Medical, Dental, and Vision as well as Life Insurance
    The Candidate chosen for this position may have some opportunity to have a flex schedule in which some work can be done nights and weekends, e.g. server reboots, server provisioning, applying updates and other after-hours troubleshooting.

    Salary: Salary dependent upon related work experience and certification(s).

    Candidates must pass a background check and have a clean driving record.
  • Ascendion Inc.

    System Engineer

    3 weeks ago

    Ascendion Inc. Tampa, United States

    About Ascendion · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent so ...

  • ECS

    Systems Engineer

    2 weeks ago

    ECS Tampa, United States

    ECS is seeking a Systems Engineer to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. · Job Description: · ECS is seeking a System Engineer to work in our Tampa, FL location. This position is supporting our cloud ...

  • Northrop Grumman

    Systems Engineer

    2 weeks ago

    Northrop Grumman Tampa, FL, United States

    Requisition ID: R · Category: Information Technology · Location: Tampa, Florida, United States of America · Clearance Type: Top Secret · Telecommute: No- Teleworking not available for this position · Shift: 1st Shift (United States of America) · Travel Required: Yes, 10% of the ...

  • AEVEX Aerospace

    Systems Engineer

    4 weeks ago

    AEVEX Aerospace Tampa, United States Full time

    Systems Engineer · Essential Functions: Develop and maintain complex system architectures for large-scale projects · Design, develop, and maintain software applications to support system infrastructure · Ensure system availability, reliability, and scalability through proactiv ...

  • R3tek

    Systems Engineer

    3 weeks ago

    R3tek Hillsborough, United States

    R3 Technology Inc. seeks Systems Engineer for it Hillsborough NJ office. Architect, design and build scalable infrastructure and platforms to collect and process large amounts of structured and unstructured data. Design Cloud-based software architecture solutions. May travel and ...

  • Expert In Recruitment Solutions

    System Engineer

    3 weeks ago

    Expert In Recruitment Solutions Tampa, United States

    Azure System Engineer (Don't worry about the Azure Piece · focus on Intune and GPO) · ROLE SUMMARY · We are seeking an Azure System Engineer. The candidate will be responsible for supporting our Azure AVD and Microsoft Intune environment. A strong technical background and stro ...

  • Expert In Recruitment Solutions

    System Engineer

    1 week ago

    Expert In Recruitment Solutions Tampa, United States

    · Azure System Engineer (Don't worry about the Azure Piece focus on Intune and GPO) · ROLE SUMMARY · We are seeking an Azure System Engineer. The candidate will be responsible for supporting our Azure AVD and Microsoft Intune environment. A strong technical background and stro ...

  • C4 Technical Services

    IT Systems Engineer

    3 weeks ago

    C4 Technical Services Tampa, United States

    IT Systems Engineer (Vulnerability Tool Support)Work Location: Remote · DescriptionIT Systems Engineers (Vulnerability Tool Support) are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems E ...

  • TheIncLab

    Systems Engineer

    2 days ago

    TheIncLab Tampa, United States Permanent

    The Mission Starts Here · TheIncLab engineers and delivers intelligent digital applications that have a profound and positive impact on the lives of our customers, our people, and the free world depending on both of us. · We are where innovation meets purpose; and where your car ...

  • TheIncLab

    Systems Engineer

    1 week ago

    TheIncLab Tampa, United States

    Job Description · Job DescriptionThe Mission Starts Here · TheIncLab engineers and delivers intelligent digital applications that have a profound and positive impact on the lives of our customers, our people, and the free world depending on both of us. · We are where innovation ...

  • Northrop Grumman

    Systems Engineer

    5 days ago

    Northrop Grumman Tampa, United States

    Requisition ID: R · Category: Information Technology · Location: Tampa, Florida, United States of America · Clearance Type: Top Secret · Telecommute: No- Teleworking not available for this position · Shift: 1st Shift (United States of America) · Travel Required: Yes, 10% of ...

  • Northrop Grumman

    Systems Engineer

    3 weeks ago

    Northrop Grumman Tampa, United States

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...

  • Sawdey Solution Services

    Systems Engineer

    2 weeks ago

    Sawdey Solution Services Tampa, United States

    Category · Engineering · Description · Why Choose Us? Mission-Critical Work: At Sawdey, we play a vital role in ensuring the security of our nation's digital infrastructure. Join our partnering agencies in tackling complex cybersecurity challenges that have a direct impact on na ...

  • RIT Solutions, Inc.

    IT Systems Engineer

    2 weeks ago

    RIT Solutions, Inc. Tampa, United States

    Job Description This is a full time, hourly position that reports to the Manager of the Guest Services Information Technology Product Team at Royal Caribbean. The position will perform various functions inclusive of business analyst, software engineer, and Quality Assurance withi ...

  • Dex Imaging

    System Engineer

    2 weeks ago

    Dex Imaging Tampa, United States

    The Systems Engineer performs on site installation, utilization, and maintenance of computer network connected imaging devices. They should be comfortable working independently and have excellent communication skills. In this role, Systems Engineers must complete high-level diagn ...

  • Northrop Grumman

    Systems Engineer

    2 weeks ago

    Northrop Grumman Tampa, United States

    Requisition ID: R Category: Information Technology Location: Tampa, Florida, United States of America Clearance Type: Top Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 10% of the Time Relocati ...

  • American Integrity Insurance

    Systems Engineer

    3 weeks ago

    American Integrity Insurance Tampa, United States

    Our Company: · American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive h ...

  • Dex Imaging

    System Engineer

    3 weeks ago

    Dex Imaging Tampa, United States

    · The Systems Engineer performs on site installation, utilization, and maintenance of computer network connected imaging devices. They should be comfortable working independently and have excellent communication skills. In this role, Systems Engineers must complete high-level di ...

  • Pinnacle Group

    Systems Engineer

    1 week ago

    Pinnacle Group Tampa, United States

    Location: Temple Terrace-FL · Working Model: Hybrid, not mandatory at this time to come into the office, but if close to a site and if possible, either Tuesday or Thursday each week (depending on given work schedule which is TBD). · Logistics: Must legally be able to support ...

  • DEX Imaging

    System Engineer

    3 weeks ago

    DEX Imaging Tampa, United States

    Job Description · Job DescriptionThe Systems Engineer performs on site installation, utilization, and maintenance of computer network connected imaging devices. They should be comfortable working independently and have excellent communication skills. In this role, Systems Enginee ...