Customer Service Representative - Mayville, United States - National Exchange Bank & Trust

National Exchange Bank & Trust Mayville, United States

2 weeks ago

Description

Job Description

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Service Representative, you will have the opportunity to create a difference in the lives of our customers every single day. You will be responsible for completing account transactions, offering appropriate bank products and services, opening new accounts, as well as providing guidance to help customers make decisions about their financial needs.

Skills & Attributes Needed

The following skills and attributes are needed to succeed in your banking career:

Excellent customer service
Attention to detail
Great communication
Ability to multi-task
Problem solving skills
Ability to work independently as well as part of a team

Qualifications

Ideal candidates will possess the following qualifications:

Interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.
Maintain composure and professionalism under pressure, including the ability to effectively deal with unexpected situations and potentially difficult engagements and to maintain a cohesive work environment with coworkers.
Maintain the highest level of confidentiality and discretion of customer and bank information.
Show high attention to detail, with the ability to problem solve basic issues.
Operate a computer and other standard office equipment.
A high school diploma or equivalent.
Cash handling and customer service experience.
May require travel to neighboring offices for staffing coverage upon request.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package including, but not limited to:

Health, Dental, and Vision Insurance
Health Savings Account with Employer Contributions
Short and Long Term Disability
Employer Paid Life and AD&D Insurance
Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
401(k) with Employer Match & Profit Sharing
Paid Time Off
Flexible scheduling
Education Assistance Program
Product & Service Discounts & more

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