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    Front Desk Supervisor - Columbus, United States - Hotel Leveque

    Hotel Leveque
    Hotel Leveque Columbus, United States

    3 weeks ago

    Default job background
    Description
    the smiling face of and center
    Paid time off and holiday pay incentives
    Professional development and promotion opportunities
    Medical, Dental, Vision, and supplemental insurance effective DAY ONE
    401(k) available for all associates
    Free parking
    Why you will enjoy this job...

    The Guest Service Supervisor is a leader for the hotel's front desk and guest services team. Guest Service Supervisors must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience.

    The Supervisor will assist in adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior.

    The primary responsibilities of a Guest Service Supervisor include resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, managers, and other hotel department teams.


    MUST HAVE OPEN AVAILABILITY
    What you'll be doing...

    Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
    Engage in purposeful communication and

    build rapport with guests , creating an open dialogue to uncover guest expectations and unrealized needs.
    Effectively

    engage with guests through phone or electronic communication

    consistent with hotel brand standards to ensure guest satisfaction.
    Promote hotel brand loyalty programs , encourage guest participation, and offer special rate packages and upgrades when appropriate.
    Effectively communicate with hotel departments

    to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
    Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and

    act on guests concerns .
    Always

    maintain professionalism consistent with hotel brand and company expectations.
    Know and communicate hotel emergency procedures;

    inform and assist guests in emergencies .
    Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
    Coaching and counseling front office associates; holding them accountable to hotel standards
    If applicable, maintain balance and security of house bank and accurately log all transactions.
    Success Factors...


    Experience & Education:
    2+ years of customer service experience, preferably in Hospitality or related industry
    High School diploma or equivalency education certificate required

    Communication:
    Excellent verbal and written communication skills
    Must be able to speak, read, and write in primary language used in the workplace

    Physical:
    8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
    Lift, lower, and maneuver up to 30 pounds occasionally
    About First Hospitality...

    Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.

    First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve.

    FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
    A great stay awaits at our historic hotel in Columbus, Ohio


    Housed inside the historic LeVeque Tower in the heart of downtown Columbus, Ohio, Hotel LeVeque, Autograph Collection adds a shimmer of light to the city skyline.

    Effortlessly blending historic and elegant design, our pet-friendly hotel in Columbus, Ohio, boasts unique rooms complemented with sophisticated décor and thoughtful technology.

    Rest easy with our evening turndown service and luxury bedding. Stay connected with flat-panel TVs linked to your laptop for work and entertainment.

    When cravings arise, head to The Keep Liquor Bar, our modern French brasserie and bar offering delectable bites, refreshing beverages and an enchanting atmosphere.

    Planning a meeting or big event in the downtown Columbus area? Hotel Leveque offers the ideal venue for weddings and corporate gatherings.

    If you want to make an immediate impression on your guests, look no further than our historic hotel in Columbus, Ohio.

    Let Hotel LeVeque, Autograph Collection be the backdrop for a successful retreat.

    #J-18808-Ljbffr
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