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Desktop Engineers - Stamford, United States - Avacend
Description
Job Description
Job DescriptionJob Description:Desktop Engineer IV
Voice Scope:
Reason for Request:
Requirements: This is a Voice Scope req for Stamford, CT US locationCity & State:
600 Washington Blvd, Stamford, Connecticut 06901Manage voice recording servers (includes health checks, daily/weekly audio checks, adding/deleting users)Resolves hardware issues (i.e.
broken handset, bad speaker/microphone)New user training on turret Installation of headset for turret user Testing/troubleshooting of customers directs Cabling for new T1's into Unigy backroom equipmentChanges to the user turret configurations (adding additional speaker modules etc.)Low voltage cabling support Provide support primarily in Stamford and occasionally in Trumbull Daily operational checks of the voice recording and trader voice systems will be completed and documented per NMWSI process on all business days (except US holidays).
Measurement of achievement will be provided monthly with minimum service level of 95% required to meet the delivery target. Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer to request replacement of the site recourse or termination of service.
