Support Specialist II - Carson, United States - The Salvation Army USA Western Territory

The Salvation Army USA Western Territory Carson, United States

1 week ago

Description

DEPARTMENT: INFORMATION TECHNOLOGY

POSITION TITLE: SUPPORT SPECIALIST II

STATUS: NON-EXEMPT - FULL-TIME

PAY RANGE: $25.24 HOURLY

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

EDUCATION AND WORK EXPERIENCE:

High School diploma or GED
Up-to-date Comptia A+ or Microsoft Certified Professional.
An additional job related certification (eg. Network+, Security+, or ACMT).
Two years in a PC and/or Mac technical support position.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Language skills: Must be able to read, write, speak and understand fluently, including procedural and technical issues, in English.
Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Good telephone communications skills - must possess tact in dealing with difficult or inexperienced end users.
Ability to understand and learn new technologies. Specific expertise with Microsoft Windows, Microsoft Office, and communication technologies.
Working knowledge of desktop hardware and software.
Must be a licensed driver with an acceptable driving record.
Must be able to use typical PC technician hand and power tools such as screwdriver, power drill, network cable analyzer, etc.

SCOPE OF POSITION:

Solves computer problems, prepares computer equipment for installation in TSA locations.
Diagnoses and resolves problems brought to your attention by end-users
Installs, modifies and makes repairs to hardware, software, and peripheral components.
Makes on-site visits for coverage, repair and installations.
Provides technical assistance and skill transfer to end-users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Service

Monitors Help Center for calls, voice mail, and service tickets until resolved.
Help and advise Support Specialist I staff, including taking over escalated or high-profile tickets.
Hardware / Software Troubleshooting.
Determines whether problem is caused by hardware or software and diagnoses system hardware, software, and operator problems.
Recommends or performs remedial actions to correct problems based on knowledge of system operation.
Escalates problems if unable to resolve.

Hardware / Software Setup and Maintenance.

Inspects computer equipment and prepares computer equipment for delivery.
Installs software, hardware and peripheral components.
Escalates major problems.

Operations and Repairs.

Takes receipt of computers for repair, makes repairs, and prepares for return to site.
Prepares new PCs to replace PCs at all Army locations. Install software and prepare for network operation.
Control and track shipping from any shipped equipment
Performs other job-related duties as requested
Repair computer equipment using generally applied principles of computer repair.
Shipping and receiving of technology equipment for repair, configuration, or distribution
Prepares and loads software for computers; diagnose and repair of pc's and peripherals

Travel, including overnight, may be required to complete these duties from time-to-time.

Change of work location may be required to complete these duties.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate telephone
Ability to operate a desktop or laptop computer
Ability to access and produce information from a computer
Ability to lift up to 25 lbs. (usually file boxes or computer equipment)
Ability to understand written information

REPORTS TO: IT SUPERVISOR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

IT Support Specialist

2 weeks ago

Global Lien Doctors Torrance, United States

Duties: · - Provide technical support and troubleshooting for computer hardware, software, and network-related issues · - Install, configure, and maintain computer systems, printers, and other peripherals · - Set up and troubleshoot VPN connections for remote users · - Monitor an ...
IT Support Specialist

16 hours ago

YS Garments LLC Torrance, United States

: · The IT Support Specialist is responsible for providing technical support and troubleshooting services to employees across all locations. This position requires proficiency in Microsoft Office 365, Dynamics ERP, and Microsoft Intune, with a focus on maintaining high service le ...
Field Support Specialist

1 week ago

PURE Property Management Torrance, United States

**PURE Property Management** is looking for a Field Support Specialist Come join our team** · **PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings accounts for eligible pla ...
Technical Support Specialist

5 days ago

Harmonious Hiring Torrance, United States

**Job Title**: Technical Support Specialist - Engineering Products · **Location**: Torrance, CA · **Salary**: $68,000 - $80,000 annually · **Summary**: · **Essential Duties and Responsibilities**: · - Plan and conduct customer visits for technical support as needed. · - Engage in ...
Arch Support Specialist

2 weeks ago

Good Feet Torrance, United States

**Consultative Retail Sales / Arch Support Specialist** · **Job Summary** · **Essential Functions** · Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · - Consistently provide an exceptional customer experience and ...
Application Support Specialist

2 weeks ago

BEHAVIORAL HEALTH SERVICES INC Gardena, United States

**Overview**: · **Duties**: · - Document complex processes, procedures, system configurations and specifications. Exhibit strong analytical, interpersonal and communication skills with the capability to acquire, retain and leverage advanced technical competencies. Able to coalesc ...
Student Support Specialist

6 days ago

College Internship Program Inc Long Beach, United States

**STUDENT SUPPORT SPECIALIST** · **A Day in the Life**: · The Student Support Specialist collaborates with students to help them become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community. The specialist may work si ...
Peer Support Specialist

3 days ago

EntreNous Youth Empowerment Services, Inc. Compton, United States

Job Title: Peer Support Specialist · Program: SECTOR · Site: Compton · Reports To: Chief Programs Officer · FLSA Status: Non-Exempt · Job Code: 240423 · Salary Range: $52,000 ($25/hour) · SECTOR · The Skills and Experience for the Careers of Tomorrow (SECTOR) program is a program ...
Event Support Specialist

2 weeks ago

JD RMD Group Long Beach, United States

The Support Specialist serves as support to onsite Production Team in the proper installation and dismantle of specific display elements for Events/Programs along with cleaning, maintenance, loading, and unloading before and after events. They provide consistent, effective commun ...
Customer Support Specialist

1 week ago

Boeing Distribution Services Inc. Long Beach, United States

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...
Logistics Support Specialist

1 week ago

LB Atlantis Long Beach, United States

: · Working Hours: 7:00am - 3:30pm (availability for OT is a plus) · : · - Coordinate transportation, including arranging shipments, tracking deliveries, and managing past due invoices. · - Monitor inventory levels and collaborate with warehouse teams to ensure adequate stock lev ...
Peer Support Specialist

3 weeks ago

Childrens Institute Inc Long Beach, United States

ESSENTIAL DUTIES · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must spend over 50% of their ...
Computer Support Specialist

3 days ago

City of Redondo Beach Redondo Beach, United States

**DEFINITION**: · **Join the City of Redondo Beach **Information Technology Department** · **as our next Computer Support Specialist** · **POSITION DEFINITION**: · **EXAMPLES OF DUTIES, RESPONSIBILITIES AND EXPECTATIONS**: · The listed tasks are essential for this position and ma ...
IT Support Specialist

1 week ago

Volunteers of America Los Angeles Los Angeles, United States

About Us: · **_VOALA_** · **_Helping Our Most Vulnerable Change Their Life Stories_** · **PAY RATE**: $33.84-$35.62 PER HOUR · **CORPORATE** · Serving those who serve others - Supporting over 120 social service programs with responsive administrative and logístical efforts. · **J ...
Medical Billing Support Specialist

6 days ago

The Residentialist Group Long Beach, United States

Homebase Medical is getting back to basics. Our mission is to optimize the quality of life for homebound older adults, allowing them to live independently and with dignity in their own homes. We make house calls - enabling access to quality wrap-around services for homebound olde ...
Residential Support Specialist Sub

3 weeks ago

SOCIAL VOCATIONAL SERVICES Long Beach, United States

RSS- Sub · Social Vocational Services Inc. has served individuals with intellectual or developmental disabilities throughout California for over 35 years. SVS take pride in its dedicated staff and invites you to join our team. · We are currently seeking a _Residential Support Spe ...
IT Support Specialist

5 days ago

POST Real Estate Group Beverly Hills, United States

**Company Overview** · Headquartered in Los Angeles, CA and established in 2007, Post Investment Group ("POST") is a vertically integrated investment holding company operating within three primary industry segments: Real Estate Investments and Services, Store Front Based Consumer ...
Support Specialist

1 week ago

Community Health System Fullerton, United States

**About us** · Advanced Healthcare Administration is a small business in Fullerton, CA. We are professional, agile, agile and our goal is to Hire a compassionate hard working dedicated professional with the background in Healthcare.. · Our work environment includes: · - Modern of ...
IT Support Specialist

1 week ago

SMS Data Products Group, Inc. Los Angeles, United States

Overview: · SMS is seeking an IT Support specialist -senior to join a talented team providing service to the Air Force 61st CS at LAAFB. · As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expe ...
IT Support Specialist

2 weeks ago

TACTICAL TECHS Sherman Oaks, United States

**Benefits**: · - 401(k) · - Company car · - Competitive salary · - Free uniforms · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · **Tier 3 IT Support Specialist** · **Company: Tactical Techs** · **Location: Multiple Offices in a ...