Jobs
>
Austin

    Guest Service Agent - Austin, United States - Embassy Suites by Hilton Austin Downtown South Congress

    Embassy Suites by Hilton Austin Downtown South Congress
    Embassy Suites by Hilton Austin Downtown South Congress Austin, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Embassy Suites by Hilton Austin Downtown South Congress located next to the Congress Avenue Bridge and Lady Bird Lake is looking for a Full-Time Guest Service Agent to join our awesome front desk team
    Join the #1 Best Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits
    Our Guest Services Agent greets guests in the lobby and provides a variety of types of assistance to guests during their stay.

    What will I be doing?

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

    Requirements

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
    In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
    What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    Source: Hospitality Online

    •
  • Embassy Suites

    Guest Services Agent

    1 week ago

    Embassy Suites Austin, United States

    City, State: · Austin, Texas · Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical con ...

  • Omni Logistics

    Customer Service Agent

    1 week ago

    Omni Logistics Austin, United States

    **Company Overview**: · Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-li ...

  • TCS Partners

    Overnight Royal Service Agent

    4 days ago

    TCS Partners Austin, United States

    **Overnight Royal Service Agent** · Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking t ...

  • Nexus Innovations

    Customer Service Agent

    2 weeks ago

    Nexus Innovations Pleasant Valley, TX, United States Freelance

    LIFE IS TOO SHORT FOR "SOMEDAY". JOIN OUR TEAM NOW IN PLEASANT VALLEY, TX · We, the Riller & Schnauck Group, have been moving Berlin and Brandenburg for 45 years. Our owner-managed company stands for passion, quality, and innovation. Currently, we employ around 400 people at five ...

  • Wise Up Creative

    Call Center Customer Service Agent

    1 week ago

    Wise Up Creative Austin, United States

    **Job Title: Call Center Customer Service Assistant** · **Overview**: · **Responsibilities**: · - Responding to incoming calls from customers promptly and professionally. · - Resolving customer inquiries, complaints, and issues efficiently and effectively. · - Escalating complex ...

  • TCS Partners

    Hotel Call Center Royal Service Agent

    4 days ago

    TCS Partners Austin, United States

    **Royal Service Agent** · Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow C ...

  • Sonesta International Hotels Corporation

    Guest Services Agent

    6 days ago

    Sonesta International Hotels Corporation Austin, United States

    The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is a support for the Operations Manager. T Guest Service, Agent, Operati ...

  • Hersha Hospitality Management, LP

    Guest Service Agent

    4 days ago

    Hersha Hospitality Management, LP Austin, United States

    Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Guest Service, Agent, Front D ...

  • Southwest Airlines

    Customer Service Agent

    1 week ago

    Southwest Airlines Austin, United States Part time

    The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwests Customer Service, Agent, Part-T ...

  • Forward Air Solutions

    Customer Service Agent

    1 week ago

    Forward Air Solutions Austin, United States

    Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Research information to solve customer service problems. Document and record monthly activities for period end reporting. Provide work cover Customer Service, Agent, Remo ...

  • Accor Hotels

    Royal Service Agent

    1 week ago

    Accor Hotels Austin, United States

    Company Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that d ...

  • La Quinta Austin Capitol / Downtown

    Guest Services Agent

    1 week ago

    La Quinta Austin Capitol / Downtown Austin, United States

    Compensation Type: · Hourly · Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, S ...

  • Wyndham Hotels & Resorts

    Guest Services Agent

    1 week ago

    Wyndham Hotels & Resorts Austin, United States

    ** Guest Services Agent (Front Desk Staff)** · Location: Austin, TX, US · Property Name: La Quinta by Wyndham Austin Round Rock Req Id: 14324 · La Quinta by Wyndham is now seeking a Guest Services Agent (Front Desk Staff) to join our team at the La Quinta by Wyndham Austin Rou ...

  • KRISHNA AUSTIN LLC

    Guest Service Agent

    4 days ago

    KRISHNA AUSTIN LLC Austin, United States

    Job Description · Job DescriptionWe are seeking a Guest Service Agent to become a part of our team · Evening shifts are available and we're prioritizing full-time applicant for the moment. · 3:00 PM - 11:00PM Evening Shift · Responsibilities: · Register and assign rooms to guests ...

  • Airtron Austin

    Customer Service Agent

    1 week ago

    Airtron Austin Austin, United States

    **Customer Service Agent** · **Location:** Austin, TX, US, 78729 At NRG, were bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of cust ...

  • alaskaaircargoconnections

    Customer Service Agent

    1 week ago

    alaskaaircargoconnections Austin, United States

    Customer Service Agent Austin , Texas **Company** Alaska Airlines · **Starting Rate** · USD $15.75/Hr. · **The Team** · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-faci ...

  • AccorHotel

    Royal Service Agent

    3 days ago

    AccorHotel Austin, United States

    Job Description · Job DescriptionCompany Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work bring ...

  • Signature Flight Support

    Ramp Service Agent

    1 week ago

    Signature Flight Support Austin, United States

    · Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tui ...

  • Hilton

    Guest Service Agent

    13 hours ago

    Hilton Austin, United States TEMPORARY

    Greets guests in the lobby and provides a variety of types of assistance to guests during their stay. · What will I be doing? · As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing e ...

  • Embassy Suites by Hilton Austin Downtown South Congress

    Guest Service Agent

    13 hours ago

    Embassy Suites by Hilton Austin Downtown South Congress Austin, United States Full time On-call

    Greets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort ...