- Organize and attend regularly scheduled customer reviews (Focus of reviews is Customer Scorecard, Supplier Performance, Value Analysis/Value Engineering (VAVE), Financial Account Overview, Voice of the Customer
- Solicit and obtain new business from existing customers in collaboration with Sales Engineering.
- Periodic and routine evaluations of business value of assigned accounts using key metrics, assessing profitability versus resource consumption and impact on organizational objectives.
- Review and ensure compliance of contracts/agreements with customers that clearly define the required organizational behaviors including (raw material exposure; ordering practices; lead times; terms and conditions; etc.)
- Provide routine reporting, documenting key activities with commitments, existing Customer developments and progress in the Sales cycle.
- Lead cross-functional teams in support of customer business change requests and initiatives.
- Serve as the lead Account Manager coordinating the activities of the other Account Managers and serving as the SME (subject matter expert) for account management actions.
- Actively participate within New Product Introduction (NPI) as the customer liaison to ensure all pricing, contractual commitments, and rules of engagement meet required results (R2).
- Address and ensure effective Margin review and correction, Job obsolescence / die storage program and policy, Review and manage contractual agreements, manage consignment agreements, Revision changes, Price adjustment considerations, key escalation resource supporting Customer Support Associates.
- Assist in ultimate resolution of any Accounts Receivable issues that cannot be resolved by others in the organization.
- Show concern for safety of self/others and proactively act in a safe manner to protect people and property. (Goal Zero recordable accidents).
- Excellent verbal and written communication skills
- Excellent organizational skills
- Attention to details
- Proficient with Microsoft Office Suite or related software
- Customer/Quality focus
- Initiative/drive results oriented
- Judgment & decision making
- Safety first focus
- Time management
- Strong coordination skills Internally/Externally
- Team Player and Team Leader
- 4-year degree and an MBA is a plus
- 10+ years' experience with OE Customers/Contract Manufacturing a must
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