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    Receptionist - Part-Time 2024 - Louisville, United States - Kentucky Kingdom

    Kentucky Kingdom
    Kentucky Kingdom Louisville, United States

    4 days ago

    Default job background
    Part time
    Description

    Job Type

    Part-time

    Description

    Must be 18 years or older to apply.

    Job Description:

    This position will interact with guests, potential guests, park leadership, vendors, and suppliers via telephone, email, and in-person. The receptionist will be responsible for effectively solving or directing to others customer issues and inquiries, keeping customer satisfaction as a primary goal.

    Job Responsibilities:

    • Maintain a clean and organized work area, including lobby area and conference room.
    • Maintain a positive and productive work environment.
    • Answer, address, and/or direct incoming phone calls and emails in a courteous and timely manner, managing large amounts of calls.
    • Provide accurate information, including ticket prices, operating hours, promotions, and attraction details.
    • Assist with administrative tasks.
    • Handle guest concerns with empathy and professionalism, escalating issues as necessary, while maintaining a kind but firm demeanor.
    • Identify issues to be addressed by department management.
    • Maintain uniform standards and have necessary equipment available at all times.
    • Perform minor cleaning tasks (e.g., wiping down table, straightening supplies) frequently and major cleaning tasks (e.g., vacuuming, mopping) weekly as determined by Guest Services Manager.
    • Resolve concerns of guests and departmental Hosts.
    • Assist Hosts in answering questions or guest concerns.
    • Log guest comments in Verbal Comment Log.
    • Promote a positive and efficient work environment.
    • Provide support to Guest Services senior supervisor and manager as necessary.
    • Understand and follow Lost and Found procedures (color coding, proper logging, return items correctly, organize).
    • Understand and follow Boarding Pass procedures.
    • Understand and follow Sunshine Pass Log procedures.
    • Navigate season pass and ticketing program to provide information as necessary to guests and management.
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives within scope of authority.
    • Perform basic data entry and season pass account maintenance.
    • Computer experience required (MS Windows, Word, Excel)
    • Maintains daily posting of event sheet.
    • Comprehensive knowledge the park hours and special events.
    • Correctly distribute incoming mail.
    • Prepare and send outgoing mail.
    • Other duties as assigned by management.
    Requirements

    Job Skills:
    • Ability to display and live out Leading with Love qualities by being patient, kind, humble, respectful, unselfish, forgiving, truthful, trusting, and dedicated.
    • Ability to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
    • Ability to reflect park's image by being genuinely friendly, caring, and by taking pride in one's work.
    • Self-motivated and disciplined.
    • Ability to maintain strict confidentiality and judgment regarding privileged information.
    • Must have professional appearance with good personal hygiene.
    • Ability to promote and support a "team" work environment by cooperating and helping coworkers.
    • Ability to be productive in a fast-paced, dynamic environment.
    • Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
    • Must be able to use effective communication, problem solving, conflict management and interpersonal skills.
    • Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
    • Ability to comprehend instructions and retain information.
    • Ability to be flexible to handle frequent changes in priorities.
    • Ability to communicate effectively using standard English.
    Requirements:
    • Must be 18 years of age or older.
    • Availability to work days, evenings, weekends, and holidays, including working up to 40 hours per week.
    • Professional appearance with good personal hygiene.
    • Ability to communicate effectively with coworkers and guests on the phone and via e-mail. Ability to hear and speak as necessary.
    • Physical ability to operate all necessary office equipment (e.g., computer, copier, telephone, postage machine).
    • Physical ability to lift up to 30 pounds.
    • Ability to read, count, and write to accurately complete necessary documentation and computer transactions.
    • Participation in all required training sessions.
    • Knowledge of departmental and park-wide policies.
    • Computer literate with knowledge of Galaxy and Microsoft systems or ability to learn same.
    Candidates 18 years or older must complete a pre-employment background check.


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