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Material Logistics Agent, Customer Response Center - Wichita, United States - Bombardier
Description
When applicable, Bombardier promotes flexible and hybrid work policies.
**Why join us?**
Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity.
Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.
**Bombardiers Benefits Program**
With our employees well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans
+ _Dental, medical, life insurance, disability, and more_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
**What are your contributions to the team?**
In this role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:
+ Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries
+ Manage critical shortages of parts in order to support the return to service of an aircraft on ground
+ Manage client expectations during an aircraft on ground event and provide timely communication throughout
+ Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
+ In a changing environment geared towards increased customers satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operators satisfaction
+ Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues.
+ Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.
**How to thrive in this role?**
You have 3 to 5 years in a customer service role
You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience
You are fluent in English spoken and written (other languages are an asset)
You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access
You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)
You are available to work on 12hrs shifts (day/night and weekends) if required
You have the ability to work under pressure and tight timelines.
**Now that you can see yourself in this role, apply and join the Bombardier family**
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
**Job** Material Logistics Agent, Customer Response Center
**Primary Location** Wichita, ADMN / MFG, Learjet
**Organization** Learjet Inc
**Shift**
**Employee Status** Regular
**Requisition** 4004 Material Logistics Agent, Customer Response Center
