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    Desktop Support Engineer - Huntsville, United States - Tata Consultancy Services

    Tata Consultancy Services background
    Technology / Internet
    Description

    Role - Desktop Support L3 Engineer

    Must have Skills :-

    • 10+ Years of experience in Desktop Support Engineer.
    • Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems.
    • Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
    • Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.

    Other Must Have Attributes for Level 3

    • Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
    • Strong team worker with professional demeanor and strong ethics
    • Good written and oral communication skills are required
    • Experience with remote control tools and remote support (off-site)
    • Ongoing support of various Manufacturing computer systems
    • Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
    • Change Management process
    • Associate or Bachelor's Degree in Computer Information Systems, Computer Science or related field
    • TMMBC English 50%-100% Competence


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