- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming (per brand standards).
- Maintain regular attendance in compliance with the hotel's scheduling will vary according to hotel business levels.
- Always comply with standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor.
- Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
- Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities, and hours of operation.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Clean work areas, equipment, utensils, dishes, and silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Assist management with inventory control and stocking product.
- Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
- Must be 21 years of age or older and be able to work flexible schedule.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
- Sanitize all keys when they are turned in.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
- High School diploma or equivalent required.
-
Guest Services Agent
6 days ago
The Cliffs Hotel and Spa Pismo Beach, United StatesGuest Services Agent - The Cliffs Hotel & Spa · The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service that creates lasting, happy memories ...
-
Guest Services Agent
3 days ago
The Cliffs Hotel and Spa Pismo Beach, United StatesJob Description · Job DescriptionGuest Services Agent - The Cliffs Hotel & Spa · The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service tha ...
-
Crimson Solutions Oceano, United StatesBachelor of Science in the dual study program Risk and Insurance (m/f/d), location CologneStart of training: August 1, 2024 · Duration: 3 years; after 2.5 years IHK final exam as insurance and financial services clerk · Study/vocational school: Study at TH Cologne/seminar weeks a ...
-
Customer Service Agent, Cross Functional
1 week ago
Piedmont Airlines San Luis Obispo, United States Part timeWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To co ...
-
Customer Service/Ground Operations Agent
1 week ago
Allegiantair Santa Maria, United States**Customer Service/Ground Operations Agent** · Santa Maria, CA / Stations Customer Service / Ramp Agents / Part-Time Summary This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ...
-
IT Database Administrator
1 week ago
Crimson Solutions San Luis, United StatesSince 1989, CompuSafe Data Systems AG has been offering tailored IT services and IT transformation for corporate clients in long-term, partnership-based business relationships in San Luis. Our deep understanding of our clients' business needs and processes enables us to provide p ...
-
Professional Cleaner
10 hours ago
OPENMAID Santa Maria, United StatesOverview: · We are currently seeking a dedicated and detail-oriented Cleaner to join our team. As a Cleaner, you will be responsible for maintaining cleanliness and sanitation standards in various settings, such as hotels, commercial buildings, and residential properties. This is ...
-
Front Desk Agent
1 week ago
Martin Resorts Pismo Beach, United StatesAs a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member wh ...
-
Enrollment Agent
1 week ago
Pivotal Perspectives Pismo Beach, United StatesJob Description · Job DescriptionIn response to the continued growth of our enrollment campaign and the ever-expanding need for access to wireless solutions, we are looking for an Enrollment Agent to serve the Santa Maria area. The main objective of the Enrollment Agent is in-per ...
-
Store Manager- Pismo, CA
6 days ago
PVH Corp. Pismo Beach, United StatesDesign Your Future at PVHStore Manager- Pismo, CASTORE MANAGERREPORTS TO: Market, Area or District ManagerSUMMARY:Responsible for the overall performance of the store, generating sales performance, recruiting and developing staff, maintaining store appearance, controlling expense ...
-
Real Estate Executive Assistant
3 days ago
Keenan Carter Group, Inc Pismo Beach, United StatesJob Description · Job DescriptionAre you hard-working and detail-oriented? Love systems, processes, and procedures? Enjoy a fast-paced work environment with lots to do? Love serving people and checking things off your to-do list? Are you someone who consistently goes above and be ...
-
IHK Certified Pest Controller
2 weeks ago
Horizon Group Orcutt, CA, United States Freelance**We are a family-owned business with a start-up vibe.** · Here you can really take off and feel well taken care of in the long term. We are one of the leading German service providers in the globally relevant sector of "pest control" with green and highly digital products, for e ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality San Luis Obispo, United StatesAimbridge Hospitality - Courtyard San Luis Obispo [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, ...
-
TSA Customer Service Representative
1 week ago
Staples San Luis Obispo, United States**TSA Customer Service Representative** · **Function: Retail Locations** · **Address: 2950 Broad Street** · **City / State: San Luis Obispo, CA US** · **Date Posted: November 12, 2021** · **Type: Full-time** · **Permanent / Contract: Regular** · **Job Number: ** · Staples ...
-
Autonomy Software Engineer
2 weeks ago
Bobit Business Media San Luis Obispo, United StatesEdge Autonomy is a leader in providing innovative autonomous systems, advanced optics, and resilient energy solutions to the US Department of Defense, the US Federal Civilian Agencies, allied governments, academic institutions, and commercial entities. · We are a company built f ...
-
Systems Engineer
1 week ago
CIO Solutions San Luis Obispo, United StatesAbout us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for a decade and continue to grow each year with one goal in mind - to provide our clients with ...
-
Front Desk Agent at
5 days ago
Granada Hotel & Bistro San Luis Obispo, United StatesJob Description · Job DescriptionGranada Hotel & Bistro in San Luis Obispo, CA is looking for one front desk agent to join our 44 person strong team. Our ideal candidate is a self-starter, motivated, and hard-working. · Responsibilities · Greet and welcome guests in a friendly an ...
-
Night Auditor
1 week ago
Aimbridge Hospitality San Luis Obispo, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
-
Night Auditor
1 week ago
Aimbridge Hospitality San Luis Obispo, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality San Luis Obispo, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Guest Services Agent - Pismo Beach, United States - Quorum Hotels
Description
The Inn at the Pier, Curio Collection by Hilton is looking for Guest Services Agentsto join the team
The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, concierge duties, follow procedures for safe food production, assembly, and presentation. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Hourly Rate: $18
Essential Job Functions: