- Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
- Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
- Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
- Preserve the security and privacy of guest rooms and administrative keys.
- Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
- Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
- Receive and send guest and hotel mail, packages, and facile transmissions.
- Maximize revenues through sales strategy and outstanding customer service.
- Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
- Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
- Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.
- Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
- Following safety procedures as your role is defined.
- Other duties as assigned by management.
- At least 1 year of Hospitality Related Experience
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
- Ability to bend and twist, push and pull, stoop, and kneel
- Ascend and descend a ladder
-
Front Desk Agent
4 days ago
San Luis Creek Lodge San Luis Obispo, United StatesWelcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommen ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality San Luis Obispo, United StatesAimbridge Hospitality - Courtyard San Luis Obispo [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, ...
-
Front Desk Agent at
1 week ago
Granada Hotel & Bistro San Luis Obispo, United StatesJob Description · Job DescriptionGranada Hotel & Bistro in San Luis Obispo, CA is looking for one front desk agent to join our 44 person strong team. Our ideal candidate is a self-starter, motivated, and hard-working. · Responsibilities · Greet and welcome guests in a friendly an ...
-
Front Desk Agent
3 weeks ago
Common Thread Hotels San Luis Obispo, United States· Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recom ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Morro Bay, United StatesAimbridge Hospitality - Hampton Inn Morro Bay [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Morro Bay, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
5 days ago
Holiday Inn Santa Maria Santa Maria, United StatesInnVentures Overview: · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Morro Bay, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 day ago
Aimbridge Hospitality Morro Bay, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Morro Bay, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Morro Bay, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Morro Bay, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Morro Bay, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Morro Bay, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Guest Services Agent
3 weeks ago
The Cliffs Hotel and Spa Pismo Beach, United StatesGuest Services Agent - The Cliffs Hotel & Spa · The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service that creates lasting, happy memories ...
-
Guest Services Agent
2 weeks ago
Quorum Hotels Pismo Beach, United States Full time· The Inn at the Pier, Curio Collection by Hilton is looking for Guest Services Agentsto join the team · The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's accou ...
-
Guest Services Agent
2 weeks ago
The Cliffs Hotel and Spa Pismo Beach, United StatesJob Description · Job DescriptionGuest Services Agent - The Cliffs Hotel & Spa · The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service tha ...
-
Massage Therapist
1 day ago
Massage Envy Arroyo Grande, United StatesOverview · Where Better Careers BeginMassage Envy Arroyo Grande, CA. · Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you ...
-
Front Desk Clerk
3 days ago
Hilton Grand Vacations Avila Beach, United StatesAt Hilton Grand Vacations, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helpin ...
-
Front Desk Clerk
1 week ago
Hilton Grand Vacations Avila Beach, United StatesAt Hilton Grand Vacations, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helpin ...
Front Desk Agent - Pismo Beach, United States - Martin Resorts
Description
As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work environment. The Guest Services Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.
Responsibilities of the Ideal Candidate:
Experience and Education:
The minimum physical requirements for this position include but are not limited to:
Martin Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free