-
Client Services Representative
2 days ago
T5 Acquisitions Vancouver, United StatesWe are looking to hire IMMEDIATELY · T5 Acquisitions is looking for the next addition to our growing team We are an up-and-coming marketing and sales agency and we are expanding our market reach · Our Client Service Rep brings our national clients to a local level, making product ...
-
Customer Service Representative
3 weeks ago
Spectrum Vancouver, United StatesThis position is onsite in a call center environment.Class Starting June 14, 2024.At a GlanceFull-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relation ...
-
Customer Service Representative
2 weeks ago
Inclusively Vancouver, United StatesInclusively is partnering with a leading broadband connectivity company and cable operator to hire a Customer Service Representative. Please note: this role is NOT an internal position with Inclusively but with the partner company. ABOUT INCLUSIVELY: Inclusively is a digital tech ...
-
Guest Services Representative
1 week ago
LaQuinta Inn & Suites Vancouver, WA Vancouver, United StatesLa Quinta by Wyndham Vancouver, WA is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is resp ...
-
Customer Service Representative
1 week ago
Jubitz Vancouver, United States**Customer Service Representative** · **Department:** Fleet Services CardLock **Location:** Vancouver, WA · **Jubitz is looking to add a Customer Service Account Representative to our Fleet Services Division team** This person will provide customer service by email and phone to ...
-
Customer Service Representative
2 weeks ago
SPECTRUM San Francisco, United States PermanentJob Description This position is onsite in a call center environment. · Class Starting July 19, 2024. · At a Glance · Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding p ...
-
Customer Service Representative
2 weeks ago
Vancouver Housing Authority Vancouver, United StatesAre you an experienced administrative professional looking for an opportunity with an organization that is making a difference in your community? Do you excel in providing exceptional customer service in a fast-paced office environment? If so, you might be a great fit for our Cus ...
-
Client Services Representative
4 hours ago
T5 Acquisitions Vancouver, United StatesWe are looking to hire IMMEDIATELY · T5 Acquisitions is looking for the next addition to our growing team We are an up-and-coming marketing and sales agency and we are expanding our market reach · Our Client Service Rep brings our national clients to a local level, making produ ...
-
Member Services Representative
1 week ago
Crunch Fitness Vancouver, United StatesMember Service Representative - Job Description · Position : Member Service Representative · Reporting To: Front Desk Lead - General Manager · Core Values: · 1. Personnel - People are our business, without our Team we would not be able to accomplish our goals. · 2. Development ...
-
Customer Service Representative
2 weeks ago
Mackin & Son Automotive Inc. Vancouver, United StatesJob Description · Job DescriptionCustomer Service · Mackin's Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Salmon Creek / Vancouver location. We are looking for a self-motivated individual who demonstrates fol ...
-
Client Services Representative
4 hours ago
National Veterinary Associates Vancouver, United StatesClient Services Representative - Overnight Job description Pacific Northwest Pet ER & Specialty Center is a state-of-the-art, 24-hour emergency and specialty hospital in the beautiful Pacific Northwest Pacific Northwest Pet ER & Specialty Center is Client Service, Representative, ...
-
Patient Services Representative
1 week ago
Vancouver Clinic Vancouver, United StatesWe are seeking friendly, caring Patient Services Representative to join our front desk team In this role you will be the first point of contact for patients and visitors as they arrive at our clinic locations. Primary function is providing excellent customer service at patient re ...
-
Patient Service Representative
1 week ago
Vancouver Clinic Vancouver, United StatesWe're looking for people who love the challenge of making people smile · Vancouver Clinic is seeking a Part-time Patient Services Representative to join our Registration department as a Float to support various locations and hours as needed Greet, assist, and provide excellent c ...
-
Patient Services Representative
2 weeks ago
Rebound Orthopedics & Neurosurgery Vancouver, United StatesJob Description · Job DescriptionRebound is the largest orthopedic and neurosurgical practice in the Portland-Vancouver area with an array of sub-specialties including orthopedics, brain and spine care, sports medicine, physiatry, and physical therapy. We are proud to be the team ...
-
Patient Services Representative
2 weeks ago
Vancouver Clinic Vancouver, United StatesWe're looking for people who love the challenge of making people smile · Vancouver Clinic is seeking a Full-timePatient Services Representative to join our Registration department at 87th Avenue location Greet, assist, and provide excellent customer service for our patients chec ...
-
Customer Service Representative
2 weeks ago
Inclusively San Francisco, United States PermanentInclusively is partnering with a leading broadband connectivity company and cable operator to hire a Customer Service Representative. Please note: this role is NOT an internal position with Inclusively but with the partner company. · ABOUT INCLUSIVELY: · I ...
-
Customer Service Representative
3 weeks ago
Spectrum Vancouver, United StatesThis position is onsite in a call center environment. · Class Starting June 14, 2024. · At a Glance · Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive custo ...
-
Customer Service Representative
3 weeks ago
Spectrum Vancouver, United StatesThis position is onsite in a call center environment. · Class Starting June 14, 2024. · At a Glance · Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive cust ...
-
Customer Service Representative
3 weeks ago
Mr. Electric of Vancouver/Portland Metro Vancouver, United StatesWe are a locally owned and operated electrical contractor that specializes in providing the very best electrical service for our residential and commercial customers in the SW Washington and Greater Portland Oregon metropolitan areas. · Established in 2005, Mr. Electric of Clark ...
-
Patient Services Representative
2 weeks ago
Vancouver Clinic Vancouver, United StatesWe're looking for people who love the challenge of making people smileVancouver Clinic is seeking a Full-timePatient Services Representative to join our Registration department at 87th Avenue location Greet, assist, and provide excellent customer service for our patients checking ...
Lead Patient Services Representative - Vancouver, United States - Vancouver Clinic
Description
In addition to performing the responsibilities of Patient Services Representative, the PSR Lead is responsible for supporting the department by assisting with daily staffing and scheduling needs.
Patient Service Representative Leads also must work as the subject matter expert in the department for areas such as service, scheduling, insurance, registration, under the direction and guidance of manager and supervisors, and be willing to assist leadership in training others for continuous improvement in the performance of PSR core processes.
Schedule:
Monday through Friday 8:00am to 5:00pmESSENTIAL FUNCTIONS and
RESPONSIBILITIES:
Perform same work as the Patient Service Representative, participating in the day-to-day operations of the work unit, with "lead" work comprising a large portion of the overall job.
Maintain existing standard work and create new process flows based on needs within the registration department; Use these resources to cross-train and develop new personnel or coach existing personnel.
Assist PSR staff in achieving key performance indicators, e.g., excellent customer service and patient experience standards, referrals, scheduling and registration accuracy, and others, and drive for continuous improvement.
Round with your team at your given site(s) to attend to their needs. This may involve driving to your sites if you have more than one. Cadence to be set my Registration leadership.Regular, reliable, and predictable attendance of leadership meetings as assigned, e.g., tier calls and huddles.
Maintain knowledge of the policies, procedures and equipment applicable to the work unit at appointment.
Perform all other duties as assigned by management team.
EDUCATION AND SKILLSHigh school diploma or equivalent required.
Successfully completed a minimum of 1 year of employment at TVC as a Patient ServiceRepresentative OR 1 year in Healthcare and 6 months as a trainer or lead in any field requiredMinimum of three (3) years of experience in customer service position preferred.
Expert proficiency in EPIC, knowledge of the WIKI, and the Employee handbook.Able to thrive in a fast-paced workplace, with shifting priorities.
Demonstrates ability to maintain a calm demeanor in stressful situations.
Establishes and maintains positive, productive, and professional relationshipsExcellent verbal and written communication within all levels of the organizationDemonstrates advanced problem-solving skills and good judgmentMaintains a positive personnel file, e.g.
, no disciplinary actions in past six monthsMaintains exceptional individual standards of behavior for supportive interaction, attendance,involvement and performancePay Range:$ $29.06The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.
Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
We also offer a 401k retirement plan, with employer contributions after your first year of employment.Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years.
PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.Vancouver Clinic is proud to be an Equal Opportunity Employer.
Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
