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    Customer Experience Analyst - St Paul, United States - Thomson Reuters Canada Limited

    Thomson Reuters Canada Limited
    Thomson Reuters Canada Limited St Paul, United States

    4 weeks ago

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    Description

    ****Our Privacy Statement & Cookie Policy****

    **Customer Experience Analyst**

    The Customer Experience Analyst is a core component of the Customer Experience team at Thomson Reuters. They will help develop and provide the relevant insights to scale initiatives across the enterprise. Th e analysis they provide will need to be timely and enable project s to move at pace. They will also assist in presenting the insights the data uncovers to stakeholders, partners and others in the organization. The Customer Experience Analyst, O&T will work specifically with our functions and partner with the larger analytics group to share the overall Customer Experience team vision. The ideal candidate possesses excellent analytical, organizational and communication skills, and enjoys working with both quantitative and qualitative information, and has a knack interpreting data to tell a story. **About the Role** In this opportunity as the Customer Experience Analyst, you will: Analysis of customer feedback alongside operational data to identify customer experience trends and insights within operations and technology Support CX initiatives within Ops and Tech by conducting data analysis, identifying pain points and areas of opportunities to improve customer experiences Youre a fit for the role of Customer Experience Analyst if you have : 1-3 years of relevant experience Innate empathy and desire to improve customer experiences. Effective communication skills . Experience developing sampling methodologies and segmentation strategies Experience working with both quantitative and qualitative information Experience with relationship and transactional survey methods Desire to work across global teams to influence company change to enhance the customer experience At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: **Career growth** : Ability to drive projects that have an impact on a key business metric, NPS **Benefits** : Flexible work arrangements, comprehensive health coverage thats effective day one **Your wellbeing** : We offer a program that focuses on making our lives healthier

    Customer Experience Analyst (Remote)

    Director Customer Experience

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