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    IWC Schaffhausen Client Advisor - Santa Clara, United States - IWC Inc

    IWC Inc
    IWC Inc Santa Clara, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    Mission:


    The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique.

    He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.


    Responsibilities:
    Hosting clients and other stakeholders with the ability to provide personalized customer experience
    Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
    Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
    Find ever new and creative means to exceed client's expectations
    Establish strong personal relationships with clients from different backgrounds.
    Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
    Handle customer service requests and respective processes.
    Know IWC's history, products and partnerships as well as the watch and luxury industries.
    Deliver outstanding client service and treatment to make a clear difference vs. competition.
    Act as a brand ambassador in and out of the boutique.
    Organize and execute all operational tasks in detail and with care.
    Maintain the boutique according to global IWC visual merchandising standards.
    Be part of a boutique team and support the overall organization of the boutique with a strong team approach.

    Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.


    Profile:
    1-2 years of experience in sales or hospitality
    High emotional intelligence and general education
    Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
    Result-oriented and driven
    Strong selling skills
    Able to handle large diversity of tasks in a timely manner
    Able to adapt approach individually to respective client
    Open and outgoing personality
    Has perfect manners and can maintain a conversation elegantly
    Creative, curious and versatile
    Strong team player with good interpersonal competences and empathetic
    Excellent communicator with ability to develop strong networks
    Fluent in local language and English and ideally one more relevant tourist language
    Applicants with background in Sales or Hospitality preferred


    Recruitment Process:

    Validation levels:
    Boutique Manager and Retail Manager

    #J-18808-Ljbffr


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