Jobs
>
Account Manager
>
Minneapolis

    Account Manager - Minneapolis, United States - Comm-Works Holdings, LLC

    Comm-Works Holdings, LLC
    Comm-Works Holdings, LLC Minneapolis, United States

    3 weeks ago

    Default job background
    Description

    ** Account Manager / Customer Advocate**

    **Job Category****:** Indirect Operations **Requisition Number****:** CUSTO01345 Showing 1 location **Job Details**

    **Description**

    Comm-Works customers rely upon the Managed Services department on a 24x7x365 basis to manage their IT infrastructure and they have high expectations of the level of services provided. The Account Manager / Customer Advocate has ownership of the relationships between Comm-Works and a portfolio of our customers as well as with the associated internal teams. The Account Manager / Customer Advocate is responsible for being the voice of the customer to Comm-Works teams. The Account Manager / Customer Advocate must ensure alignment of the services we are providing and associated communication with the Comm-Works Operations and Sales teams. This role requires taking an end-to-end view of the services and seeking to be proactive in the continuous improvement of the services being provided.

    The Account Manager / Customer Advocate is expected to continually develop and strengthen the external and internal relationships. The goal is to create joint partnerships with the client and the Comm-Works teams through the Customer Advocates pro-active and personable interactions.

    **Essential Functions****:**

    Review client SLA/SLO agreements as well as contracted scope commitments and escalate as appropriate when either the customer or Comm-Works is at risk.

    Ensure that all customer records and required documentation is complete, accurate, and maintained throughout the duration of the contract.

    Review service failures and confirm appropriate problem management actions are being developed and executed until completion.

    Develop and maintain customized communication plans for each customer. Specific deliverables to include and are not limited to the following:

    + Meeting Agendas

    + Meeting Minutes

    + Task Tracking

    + Escalation Tracking

    + Renewal Tracking

    Escalation point person for the customer, delivery and other associated Comm-Works teams and vendor partners.

    Produce and maintain service improvement plans.

    Add insight to the Quarterly Business Performance reports on areas of likely concern to the customer. Also provide value-add suggestions, including recommendations on actions to improve the customers environment under our management.

    Supply the Quarterly Business Performance reports (QBR) to the customer and facilitate/lead meeting to review the reports.

    Ensure we are delivering a client experience that is consistent with our service culture.

    Be the Customer Advocate for Comm-Works Managed Services communications that directly affect the customer.

    Identify opportunities to increase the number of services we are providing.

    Confirm contract renewal activities are proceeding starting approximately 120 days before the contract end date and escalate all expired contracts to the Sr. Leadership team.

    **Required Experience/Education****:**

    3+ years of managing IT services customer relationships

    **Preferred Experience/Education****:**

    ITIL v3 Foundation Certification

    Technology Specific Certifications.

    PMP, ITIL v 3 Foundation, Six Sigma, and any relevant technical certifications

    **Knowledge, Skills & Abilities****:**

    Effective professional written and verbal communication using Microsoft Suite

    Strong organizational skills

    Ability to identify and focus on mitigation of issues/risks and management of commitments

    Basic Comm-Works Managed Services tool usage, especially report generation

    Strong influencing and negotiation skills

    Strong rapport and relationship building skills with both internal individuals and external customers

    Must be an effective communicator in difficult customer situations

    Solid understanding of the technologies being managed for the customer

    Solid understanding of how delivery provides the management services

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • City Wide Facility Solutions

    Account Manager

    1 day ago

    City Wide Facility Solutions Minneapolis, United States Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide · City Wide Facility Solutions is actively seeking an Account Manager (FSM) for o ...

  • SkyWater Search Partners

    Accounting Manager

    2 weeks ago

    SkyWater Search Partners Minneapolis, United States

    Choose a job you love, and you will never have to work a day in your life. — ConfuciusI'm partnering with a fast growing PE backed retail / e-commerce client to help them fill a newly created Finance & Accounting Manager role. This position will report directly to the CFO and wil ...

  • Floorplan Xpress, LLC

    Account Manager

    12 hours ago

    Floorplan Xpress, LLC Minneapolis, United States

    :Floorplan Xpress is a national leader in the automotive finance industry. We are looking for a dynamic Account Manager to join our team in Minneapolis, MN, to focus on supporting our dealer network growth. · The Account Manager will be entrusted with growing the portfolio, manag ...

  • VMLY&R COMMERCE

    Account Manager

    2 weeks ago

    VMLY&R COMMERCE Minneapolis, United States Full time

    Description · Who we are: · At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wund ...

  • Hilti North America

    Account Manager

    2 weeks ago

    Hilti North America Minneapolis, United States

    Hilti: Account Manager Job reference: WD · Account Manager · Minneapolis · What's the role? · Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability ...

  • Lurie

    Accounting Manager

    2 weeks ago

    Lurie Minneapolis, United States

    There's public. There's private. And then there's LURIE. · Lurie, LLP, an accounting, tax and consulting firm, is expanding its Entrepreneurial Services Group.At Lurie, we are 100% cloud based, allowing you the opportunity to work from home as needed. Our fun, flexible and innov ...

  • Floorplan Xpress

    Account Manager

    1 day ago

    Floorplan Xpress Minneapolis, MN, US, United States

    Floorplan Xpress is a national leader in the automotive finance industry. We are looking for a dynamic Account Manager to join our team in Minneapolis, MN, to focus on supporting our dealer network growth. · The Account Manager will be entrusted with growing the portfolio, managi ...

  • Lake Air Metal Products, LLC

    Account Manager

    4 weeks ago

    Lake Air Metal Products, LLC Minneapolis, United States

    Lake Air Products is a fast-growing company that is proud to live by our Core Values: Customer Focus, Passion for Performance, and Right People - Best Teams.We are seeking an experienced Account Manager to join our growing Business Development and Sales team. This individual woul ...

  • Cigna

    Account Manager

    2 weeks ago

    Cigna Minneapolis, United States

    The Account Management Lead Associate (Account Manager) will provide support to the Account team for their assigned Line of Business. The Account Management Lead Associate will provide client facing support, complete non-standard reporting, submit cl Account Manager, Associate, M ...

  • Dice

    Accounting Manager

    1 week ago

    Dice Minneapolis, United States

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, ZEDVentures Incorporated, is seeking the following. Apply via Dice today · IMMEDIATE NEED FOR ACCOUNTING MANAGER - INTERVIEW ASAP · Job Title: Accounting Manager · City & State ...

  • U.S. Bancorp

    Account Manager

    3 weeks ago

    U.S. Bancorp Minneapolis, United States

    Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts. Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to Account Manager, Manager, Pro ...

  • Automationtechies

    Account Manager

    4 weeks ago

    Automationtechies Minneapolis, United States

    Job Description · Job Description · Our client is a leader in instrumentation, process control, calibration, and metrology. They are seeking an experienced account manager to cover an established territory covering southern and western MN. You can be based out of the Twin Citie ...

  • LHH Recruitment Solutions

    Accounting Manager

    2 weeks ago

    LHH Recruitment Solutions Minneapolis, United States

    Job Description · Job DescriptionLHH is working with a growing real estate company, centrally located that is seeking a new Accounting Manager for their team. This person will play a crucial part in providing financial accounting, analysis, and support to both the Director of Acc ...

  • Ohio Transmission Corporation

    Account Manager

    2 days ago

    Ohio Transmission Corporation Minneapolis, United States

    Position: Account Manager - Finishing, Dispensing & Filtration · Location: Minneapolis, MN · Midway Industrial Supply is looking for a · Account Manager - Finishing, Dispensing, & Filtration · to join our team · As an · Account Manager, · you will spend 80-90% of your time ...

  • Addison Group

    Accounting Manager

    2 weeks ago

    Addison Group Minneapolis, United States

    Job Description · Job Description · Job Title: Accounting Manager - Consultant · Location: Twin Cities Metro · Pay Rate: Up to $65/hr dependent on applicable experience · Internal Job ID: · Addison Group is working with a fantastic client who is looking for an · Accounting Ma ...

  • Floorplan Xpress, LLC

    Account Manager

    2 hours ago

    Floorplan Xpress, LLC Minneapolis, United States

    Job Description · Description: · Floorplan Xpress is a national leader in the automotive finance industry. We are looking for a dynamic Account Manager to join our team in Minneapolis, MN, to focus on supporting our dealer network growth. · The Account Manager will be entrusted w ...

  • Outsell (Minneapolis)

    Account Manager

    2 weeks ago

    Outsell (Minneapolis) Minneapolis, United States

    WHO WE ARE · Outsell is a leading customer engagement platform that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located thr ...

  • Quantronic Corporation

    account manager

    2 weeks ago

    Quantronic Corporation Minneapolis, United States

    Job Description · Job DescriptionAccount Manager · Quantronic is an electronic contract manufacturer working with leading edge technology, specializing in Printed Circuit Board (PCB) assembly. We have been in business for 25+ years serving customers in the industrial, medical, ae ...

  • Addison Group

    Accounting Manager

    3 weeks ago

    Addison Group Minneapolis, United States

    Job Description · Job DescriptionJob Title: Accounting Manager - Consultant · Location: Twin Cities Metro · Pay Rate: Up to $65/hr dependent on applicable experience · Internal Job ID: · Addison Group is working with a fantastic client who is looking for an Accounting Manager t ...

  • Schwan's

    Accounting Manager

    2 weeks ago

    Schwan's Minneapolis, United States

    Job Description · Schwan's Company, a U.S. affiliate of the global lifestyle company, CJ CheilJedang Corporation, is a leading U.S. manufacturer and marketer of quality foods offered through retail-grocery and food-service channels. Our many popular brands include Red Baron, Ton ...