Working student Customer Service - Gloucester, MA, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Gloucester, MA, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
Support our customer service team and get a behind-the-scenes look at live entertainment in Gloucester, MA.

White label eCommerce stands for independent ticketing and successful online shops for the event industry. Our software helps artists, musicians, and sports clubs sell exciting events directly to their fans. While we work behind the scenes, our customers like Wacken Open Air or THW Kiel rock the show.

Innovations and operational excellence can only be achieved through strong teamwork.

That's why we are looking for smart minds who value collaboration and are not afraid to bring their ideas to life.


Your tasks:

  • There's no "please hold the line" with us. You solve problems for our customers (B2C) after ticket purchases.
  • You answer questions about ticket orders, payment, and shipping via email and occasionally by phone (inbound).
  • With your professional and friendly communication, you turn ticket buyers into regular customers.
  • You enjoy optimizing existing processes and making suggestions for improvement.
  • You act as a liaison between our operations and account management teams.

Your profile:

  • You enjoy communicating with people, whether concertgoers or sports fans. You always find the right tone.
  • Your serviceoriented approach ensures a great fan experience.
  • You handle challenges with composure and ease.
  • You are fluent in German.
  • You quickly familiarize yourself with our online shops and tools.

What you can look forward to:

  • Fair compensation.
  • Flexible working hours and locations to balance your studies
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