- Answer incoming calls from hotel guest rooms for housekeeping services, hotel-related requests, and general inquiries/guest complaints.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Record and monitor customer requests via HotSos computer system and Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Monitor and confirm pre-assigned arrivals for various types of confirmed accomodations and special requests. Confirm and montior day of arrivals and queued reservations.
- Keep Guest Services Supervisor, Front Office Manager, and other appropriate Leaders apprised of adjustments needed with room inventory types and when other actions to accommodate guest demands are necessary.
- When necessary, assist with check-in/check-out of guests, assist guests with safety deposit boxes, and assist Guest Service Agents with modification of room assignments for same day arrival guests.
- Post late checkout fees and assist with upgrade requests.
- Perform other related duties as assigned.
- Well organized and demonstrated strong problem solving skills.
- Ability to communicate effectively and establish and maintain effective working relationships with staff.
- Bilingual highly desireable.
- Front desk/customer service experience preferred.
- High school education or equivalent. College degree preferred.
-
Telephone Services
1 week ago
Fontainebleau Miami Beach Miami Beach, United StatesResponsible for providing courteous and competent services to ensure all guest requests, to include same day room preference requests, are provided in a timely and efficient manner. Must be flexible to work a varied shift, including overnight, weeken Guest Service, Guest, Special ...
-
Telephone Services
2 weeks ago
Fontainebleau Miami Beach Miami Beach, United States Part timeResponsible for providing courteous and competent services to ensure all guest requests, to include same day room preference requests, are provided in a timely and efficient manner. Must be flexible to work a varied shift, including overnight, weeken Guest Service, Guest, Part Ti ...
-
Telephone Services
1 week ago
Fontainebleau Miami Beach Miami Beach, United StatesOverview · "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage ...
-
room service telephone operator
1 week ago
Marriott International Miami Beach, FL, United StatesAdditional Information Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United ...
-
Room Service Telephone Operator
3 days ago
Marriott Miami Beach, United StatesAdditional Information Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, Unite ...
-
Room Service Telephone Operator
1 week ago
The Ritz-Carlton, South Beach Miami Beach, United States Full timeAdditional Information Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United ...
-
Telephone Sales Advisor
1 week ago
Marriott Vacations Worldwide Miami, United States**Responsibilities** · - Works from the Predictive Dialer/provided lists to: · - Call members who need their memberships renewed. · - Call members who want to upgrade membership or to encourage them to upgrade membership. · - Call members whose membership has become delinquent to ...
-
Jackson Health System Miami, United StatesMiami, FL Full-Time JW-4th Floor · **Summary** · Hospital Unit Secretary facilitates department/patient flow and patient care by serving as a frontline ambassador in customer service, performing clerical duties and data entry functions. · **Responsibilities** · Prepares & maintai ...
-
Administrative Assistant
6 days ago
FirstService Residential Miami Beach, United States**Job Overview**: · As an Administrative Assistant, you'll be responsible for providing a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association; May assist wit ...
-
Guest Experience Manager
4 days ago
EAST Miami Miami, United States**JOB DESCRIPTION** · **Position Title**: Guest Experience Manager · **Department**:Guest Experience (GE) · ***Report to: Director of Guest Experience** · **Nature of the Job** · **Basic Purpose & Objective of the Position** · Oversee the daily operations of the Guest Experience ...
-
Front Desk Night Audit
3 days ago
Marriott International, Inc Miami Beach, United States**Additional Information** Weekly pay, Pay: $19.72/hour · **Job Number** · **Job Category** Finance & Accounting · **Location** Courtyard Miami Beach South Beach, 1530 Washington Avenue, Miami Beach, Florida, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotel ...
-
Urology Specialty Care of Miami Miami, United StatesAs an Office Clerk, you will be responsible for providing administrative support to ensure efficient operation of the medical office/hospital. You will support doctors and patients through a variety of tasks related to patient care management, organization, and communication. The ...
-
Front Desk Agent
6 days ago
Eurostars Hotel Company Miami, United StatesJOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall Eurostar luxury hotel experience. We need someone to work 40 hours weekly. · FRONT DESK DUTIES: · - Welcomes guest by greeting, answer ...
-
Host(Ess)
6 days ago
TGI Fridays Miami Beach, United StatesTo present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. · **Key Responsibilities**: · - Greet incoming and departi ...
-
Communication Center Operator
1 week ago
Borinquen Health Care Center Miami, United StatesBorinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Operator to join our team. Under the direct supervision of the Communication Center Manager, Operators will transfer calls to correct destination and assist callers as needed. Answer inbound a ...
-
Appointment Setter/telemarketer-kendall, Fl
3 days ago
International Janitorial Miami, United States**Appointment Setter/Telemarketer-Kendall, Fl** · - **NOTE: IF YOU DO NOT HAVE THE EXPERIENCE FOR THIS POSITION, PLEASE DO NOT RESPOND.**_ · **Full job description** · **Responsibilities** · - Cold call people using a given phone directory to offer our service · - Making daily Ou ...
-
Front Desk
3 days ago
FirstService Residential Miami Beach, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Staff Assistant Ii, Airport Hub/gateway
4 days ago
American Airlines Miami, United StatesLocation: Miami Intl Apt (MIA-TRML) · Additional Locations: None · Requisition ID: 72647 · **Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise an ...
-
Front Desk Agent
5 days ago
FirstService Residential Miami, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Front Desk
4 days ago
FirstService Residential Miami Beach, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
telephone services - Miami Beach, FL, United States - Fontainebleau Florida Hotel, LLC
Description
IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART.
- Morris Lapidus
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
Responsible for providing courteous and competent services to ensure all guest requests, to include same day room preference requests, are provided in a timely and efficient manner. Must be flexible to work a varied shift, including overnight, weekends, and holidays based on the business demands.
Examples of Duties, includes but is not limited to the following: