Enterprise Applications Support Analyst - Montvale, United States - Tandym Group

Tandym Group Montvale, United States

3 weeks ago

Description

A recognized consumer products company in New Jersey is seeking a talented Enterprise Applications Support Analyst to join the Enterprise Applications team at our Corporate Headquarters in Montvale, NJ. The role will play a crucial part in ensuring the smooth operation and optimal performance of our enterprise applications like Microsoft Dynamics 365 Sales (CRM), Smartsheet, Intranet, and various other SaaS cloud-based applications.

***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***

Responsibilities:

The Enterprise Applications Support Analyst will be responsible for:

Provide first and second-level support for enterprise applications, including troubleshooting, issue resolution, and escalation management
Execute successful onboarding and offboarding activities for the various cloud-based applications
Collaborate with internal stakeholders and external vendors to identify, prioritize, and resolve application-related issues and enhancement requests
Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure the stability and security of enterprise applications
Work with the Development team to complete some of the small to mid-sized enhancements request
Develop and maintain documentation, including user guides, knowledge base articles, and standard operating procedures, to facilitate effective support and training
Participate in the testing and deployment of new software releases and enhancements, ensuring compatibility and reliability across the enterprise application environment
Monitor application performance and system health, proactively identifying and addressing potential issues to minimize downtime and maximize efficiency
Contribute to continuous improvement initiatives, recommending and implementing process enhancements and automation to streamline support operations
Provide training and guidance to end-users, empowering them to effectively utilize enterprise applications and resolve common issues independently.

Qualifications:

1+ year experience with Microsoft Dynamics 365 for sales (CRM)
1+ years of experience in cloud-based SaaS applications
Bachelor's degree in Computer Science, Engineering, Information Systems, Business or related discipline
Proficiency in troubleshooting technical issues and conducting root cause analysis
Worked with End Users to help solve their issues
Inherently motivated, able to work effectively both independently and in a team environment
Handle tight deadlines, learn quickly, and maintain a positive, professional attitude
Proven ability to identify, analyze and solve problems
Excellent organizational, time management, interpersonal and communication skills, both verbal and written

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