- Communication: Dispatchers are responsible for receiving incoming calls, emails, or other forms of communication from customers, vendors, or field personnel. They must effectively listen to the needs or concerns of the caller and provide timely and appropriate responses.
- Coordination: Dispatchers coordinate the deployment of resources, such as, equipment, or personnel, to fulfill service requests or respond to emergencies. They assess the urgency of each situation and prioritize tasks accordingly.
- Scheduling: Dispatchers schedule appointments, deliveries, or service calls based on availability of resources and customer requirements. They must maintain accurate records of appointments and update schedules as needed.
- Documentation: Dispatchers maintain detailed records of all communication, transactions, and activities, including service requests, dispatch instructions, and updates on job status. Accurate documentation is essential for tracking progress, resolving disputes, and generating reports.
- Customer service: Dispatchers serve as the primary point of contact for customers or vendors, providing assistance, answering questions, and addressing concerns in a professional and courteous manner. They strive to ensure customer satisfaction and maintain positive relationships.
- Multitasking: Dispatchers often handle multiple tasks simultaneously, such as answering phone calls, dispatching, and updating records. They must be able to prioritize tasks effectively and manage their time efficiently.
- Technical proficiency: Dispatchers must be able to use specialized software, communication systems, or equipment to perform their duties. They should be comfortable with technology and willing to learn new tools or applications as needed.
- Teamwork: Dispatchers collaborate closely with other team members, including technicians, supervisors, and administrative staff, to ensure smooth operations and efficient service delivery. Effective communication and collaboration are essential for success in this role.
- Excellent written and verbal communication skills
- Strong computer skills and knowledge of MS Office
- Ability to multi-task and work in a fast-paced environment
- Strong customer service skills
- Strong organization skills
- High attention to detail
- Ability to take initiative and get things done in a timely manner
- Ability to work well under pressure
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Customer Service Coordinator
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Fleet Jobs Birmingham, United StatesPosition Summary: · A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. · This position will report to our Birmingham, Alabama location. · Address ...
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Customer Service Advocate
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Daxko Birmingham, United States Full timeCompany Description · Daxkos mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. · Job Description ...
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Customer Service Representative
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Customer Service Advocate
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Womack Machine Supply Birmingham, United States**Job Details** · **Customer Service Representative ** · This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** · Job Title Customer Service Representative Job Description **SUMMARY:** Through participation in t ...
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Customer Service Representative
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Customer Service Specialist
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Customer Service Representative
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Customer Service hoover
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Customer Service Representative
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Customer Service Associate
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Customer Service Representative
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Customer Service Attendant
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Customer Service Representative
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Alabama Professional Services Birmingham, United StatesJob Description · Job DescriptionSalary: $15-$17 · Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of home ...
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Customer Service Representative
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Customer Service - Birmingham, United States - Medical Imaging Systems
Description
Job Description
Job DescriptionDispatcher- Responsible for monitoring routes, updating call logs, and recording call information. Manage incoming orders for medical equipment, dispatch drivers for delivery, and pickup of equipment.
Responsibilities includes:
Requirements and skills:
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