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    Customer Service Specialist - Birmingham, United States - Afcprimed

    Afcprimed
    Afcprimed Birmingham, United States

    3 weeks ago

    Default job background
    Description

    **Customer Service Specialist**

    **Department:** Claims Management **Location:** Birmingham, AL

    **Company:** AFC Alabama

    Summary

    Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal service request and complaints.

    **Essential Duties and Responsibilities**

    Answer patient inquiries by identifying desired information; researching, locating, and providing information.

    Utilize available resources to identify appropriate solution to patients question, concern or problem

    Manage and resolve patient concerns or problems by identifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

    Maintain call center database by documenting all important information accordingly

    Triage all calls and distribute to the appropriate personnel

    Recognize, document and alert the supervisor of trends in patient calls

    Analyze appropriate processes and identify as well as recommend improvements when necessary

    **Other Duties and Responsibilities**

    Other duties and responsibilities as assigned.

    Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns.

    **Qualifications**

    Previous call center customer service experience preferred. Accuracy and detail oriented. Proficient with computer applications, good data entry skills, and phone skills. Excellent communication, listening and problem solving skills. Attention to detail, work well with a team and able to juggle multiple projects simultaneously. Project a professional company image through phone interaction.

    **Educational Requirements**

    High School diploma

    1-3 years related experience in call center customer service environment

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