Team Leader Complaint Management - The Pinehills, MA, United States - Stellar Enterprises

Stellar Enterprises

Verified Company

The Pinehills, MA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Team Leader Complaint Management (m/f/d)

EUROPART is the leading dealer of spare parts and accessories for commercial vehicles, buses, vans, and specialty vehicles of all classes in Europe.

With an excellent international network, EUROPART is represented in 28 countries through its own branches and partner houses.

We are currently looking for a
Team Leader Complaint Management (m/f/d) at our central warehouse location in The Pinehills, MA.

Your Responsibilities

Your goal is to consistently and continuously develop processes within the complaint management department, with a focus on increasing customer satisfaction
Maintaining a comprehensive reporting system and continuously improving it
Conducting and creating qualified product analyses and documentation, as well as developing standards for complaint management
Tracking complaints throughout the entire supply chain, monitoring credit and debit creation, creating various evaluations in the complaint database, and taking on ad hoc tasks
You will always act as a point of contact for internal and external customers and represent EUROPART at public events

Your Profile

Completed technical vocational training combined with further education as a car technician, master technician, or expert, or a comparable educational background
Experience in leading and developing technical service teams
Knowledge of complaint processing and warranty law
A high level of quality awareness, commitment, reliability, and enjoyment of working in a motivated team
Organizational talent with a strong service