- Interfaces with internal and external customers, including coordinating activities with Schneider functional areas, manufacturing, sales, distribution centers, and field services.
- Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquires.
- Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.
- Problem solving with customers that results in positive feedback for building relationships as a trusted advisor.
- Performs all order entry, order maintenance, open-order reporting, and facilitating customer order forecasts.
- Interpret customer requirements for low complexity configure-to-order (CTO) products - match products to customer specifications and ensure that the bill of material is technically compatible and competitive.
- Provides product information and performs product cross-referencing that may include basic technical knowledge.
- Utilizes and maintains information in systems including bFO (Salesforce), S4, SE Advantage, MS Teams, and External Customer Websites
- Bachelor's Degree or 3-6 years related work experience.
- Well-developed verbal and written communication skills.
- Flexibility and ability to prioritize, work independently and meet deadlines.
- Ability to maintain a good working relationship with people inside and outside the company.
- Customer Service Excellence (CSE), team player mindset, and can-do attitude.
- Strong mediation, negotiation and facilitation skills.
- Good working knowledge of the MS Office 365TM applications. An intermediate to advance working knowledge of Excel is preferred. Why us?At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all. We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
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EOEM Strategic Account Specialist - Florence, United States - Schneider Electric
Description
EOEM Strategic Account Specialist (SAS)LOCATION:
This role is a remote (work at home) position. Any US location is acceptable.
PRIMARY FUNCTIONS:
The customer-facing position will provide order entry and customer support for a named list of targeted EOEM accounts for the $1B Power Products organization.
Primary functions include order-based order management (MTS/MTO/CTO) that includes order entry, statement resolution, claims, special price agreement (SPA) maintenance, quoting, expediting, customer website portal use, and customer reports.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
ESSENTIAL FUNCTIONS:
REQUIREMENTS INCLUDE:
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.€34.2bn global revenue+12% organic growth employees in 100+ countries#1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us.
This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
