Jobs
>
New York City

    Customer Experience Agent - New York, United States - Splice

    Splice
    Splice New York, United States

    2 days ago

    Default job background
    Description

    **Customer Experience Agent**

    at New York, New York, United States **The Role**

    **Responsibilities**

    Work with our Product Specialist and Customer Experience Manager to handle a diverse range of inquiries from our users.

    Engage with our customers via email, real-time chat, and our knowledge base.

    Report technical bugs to our product and engineering teams.

    Identify problems and friction points for our users, then help come up with solutions.

    Draw on your understanding of music creation in order to help our users achieve their creative goals.

    **Candidate Profile**

    Passionate about creating music

    Prior customer service experience

    Compassionate and empathetic towards your fellow musicians

    Excellent written and verbal communication skills

    A team player who is energized by working with others

    A highly motivated self starter

    Able to flourish in a high volume work environment

    Highly organized and detail oriented

    **Bonus**

    You are a Splice user and familiar with our platform

    ****Equal Opportunity Employer:****

    *Splice is an equal opportunity employer, committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.*

    Tell us about your experience with Splice.

    **Voluntary Self-Identification**

    For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

    As set forth in Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

    Gender Gender Gender

    Please identify your race Please identify your race Please identify your race

    If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

    A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

    A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

    An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

    An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

    Veteran Status Veteran Status Veteran Status

    Form CC-305

    OMB Control Number

    Expires 05/31/2023

    **Voluntary Self-Identification of Disability**

    We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

    Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

    Disabilities include, but are not limited to:

    Autism

    Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

    Blind or low vision

    Cancer

    Cardiovascular or heart disease

    Celiac disease

    Cerebral palsy

    Deaf or hard of hearing

    Depression or anxiety

    Diabetes

    Epilepsy

    Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

    Intellectual disability

    Missing limbs or partially missing limbs

    Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

    Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

    Disability Status Disability Status Disability Status

    1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

    PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

  • Keller Williams New York Tri-State Region

    Agent Experience Coordinator

    2 weeks ago

    Keller Williams New York Tri-State Region New York, United States

    **Who we are** · - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams Realty is the place for the industry's best real estate agents. We are the brokerage of choice for top producing agents, and is experiencing incredible grow ...

  • Modus Closing

    Agent Experience Manager

    1 week ago

    Modus Closing New York, United States

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. · As an ...

  • FAIRMONT

    Palm Court Guest Experience Agent

    4 days ago

    FAIRMONT New York, United States

    **Company Description** Why work for Accor?** · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so tha ...

  • Marriott Hotels & Resorts

    Guest Experience Agent

    1 week ago

    Marriott Hotels & Resorts New York, United States

    Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, Guest Experience, Operator, Ag ...

  • Soko Glam

    Agent, Customer Experience

    1 week ago

    Soko Glam New York, United States Full time

    **Agent, Customer Experience (Full Time)** · New York, NY - Remote OK · Full-Time · Customer Experience · Agent, Customer Experience (Full Time) · **Agent, Customer Experience (Full Time)** · ***Remote Opportunity (occasional office visits may be required)*** **JOB OVERVIEW ...

  • RAMP

    Customer Experience Agent

    2 days ago

    RAMP New York, United States

    About Ramp · Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance te ...

  • Compass

    Agent Experience Manager

    1 day ago

    Compass New York, United States

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. · As an ...

  • Marriott International Inc

    Guest Experience Agent

    1 week ago

    Marriott International Inc New York, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location The Times Square EDITION, 701 7th Avenue, New York, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Ans ...

  • Marriott

    Guest Experience Agent

    1 week ago

    Marriott New York, United States

    Marriott Hotels th Avenue [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to ...

  • Marriott

    Guest Experience Agent

    2 weeks ago

    Marriott New York, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Times Square EDITION, 701 7th Avenue, New York, New York, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · **POSITION S ...

  • The Times Square EDITION

    Guest Experience Agent

    1 week ago

    The Times Square EDITION New York, United States Full time

    Job Number · Job Category Rooms & Guest Services Operations · Location The Times Square EDITION, 701 7th Avenue, New York, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Position Summary · Answer, r ...

  • Sourgum

    Customer Experience Agent

    1 week ago

    Sourgum Jersey City, United States Full time

    We are seeking a Customer Success Agent, who is as passionate about the environment as they are about helping others, to help support our ambitious growth objectives. · If you're looking for a career at a company that is invested in your personal development, has a solid compens ...

  • Sourgum

    Customer Experience Agent

    1 day ago

    Sourgum Jersey City, United States

    Job Description · Job DescriptionWe are seeking a Customer Success Agent, who is as passionate about the environment as they are about helping others, to help support our ambitious growth objectives. · If you're looking for a career at a company that is invested in your personal ...

  • FanDuel

    Customer Experience Recovery Agent

    2 days ago

    FanDuel Jersey City, United States

    **Customer Experience Recovery Agent** · at FanDuel Jersey City, New Jersey **ABOUT FANDUEL GROUP** · FanDuel Group is a world-class team of brands and products all built with one goal in mind to give fans new and innovative ways to interact with their favorite games, sports, t ...

  • Bluebird Staffing

    Medical Collection Agent with CPR+ software experience

    1 week ago

    Bluebird Staffing New York, United States

    Bluebird has a contract position for Remote Medical Collections Agent · **MUST HAVE RECENT STRONG CPR+ SOFTWARE PHARMACUTICAL AND INFUSION CLAIMS EXPERIENCE** · $20/hr · Ongoing contract position · Responsibilities Remote Medical Collections Agent: · Making calls to patients, ...

  • Safelite

    Customer Experience Agent

    1 week ago

    Safelite Montville, United States

    The Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional d ...

  • HealthMarkets

    Insurance Agent

    2 days ago

    HealthMarkets Newark, United States Full time

    HealthMarkets Overview · If you're looking for an exciting opportunity where you can change people's lives and achieve financial success as an independent insurance agent, you've come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunit ...

  • Coldwell Banker Schmidt Family of Companies

    Real Estate Agent

    2 days ago

    Coldwell Banker Schmidt Family of Companies Holland, United States

    **Coldwell Banker Schmidt** is looking for motivated real estate agents. No experience necessary. We will train you. If you are a newly licenced real estate agent, in the process of getting your real estate agent license, or if you are just considering a career in real estate, pl ...

  • Sal Castro - State Farm Agent

    Insurance and Financial Services Position

    28 minutes ago

    Sal Castro - State Farm Agent York, United States

    Position Overview · State Farm Insurance Agent located in York, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Sal Castro - State Farm Agent, you will build and develop customer relationships within the community to pro ...

  • Nick Fellers - State Farm Agent

    Telemarketer - State Farm Agent Team Member

    5 days ago

    Nick Fellers - State Farm Agent Manhattan, United States

    Position Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · **Responsibilities**: · - Use a customer-focused, needs-based review process to educate customers about insurance opti ...