Consultant - Digital Services (male/female/diverse) - College City, United States - Crimson Solutions

Michael Johnson

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Michael Johnson

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Description
Your Responsibilities


  • Handling customer inquiries regarding digital products of SAMSON AG
  • Developing and implementing new service concepts and business models, including digitalization projects
  • Designing service processes for digital products
  • Participating in digitalization projects as a representative of the service department and taking on defined tasks in these projects
  • Providing customer support and advice to promote customer loyalty
  • Contributing to the development of new digital services
  • Independently planning and conducting trainings and workshops
  • Assisting with customer acquisition and consultation for SAMSON's product portfolio
Your Profile


  • You have a degree in industrial engineering, business informatics, or a similar specialized field
  • You have at least 2 years of professional experience, preferably in the service sector
  • Proven experience in project management and solid knowledge of requirements management
  • You enjoy working in an international and interdisciplinary environment
  • Your strong customer orientation and excellent communication skills set you apart
  • You have a high affinity for technical products and can explain complex issues in an understandable way
  • Proficiency in German at C1 level and English at B2 level is required

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