- Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
- Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
- Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
- Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
- Previous customer-service work experience.
- Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
- Excellent written and verbal communication skills.
- Strong analytical and independent problem-solving skills.
- Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
- Must pass pre-employment screens.
- Sitting - stationary/seated position during the workday in order to check in visitors.
- Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.
- Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.
- Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.
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Entry-Level IT Support Associate - Pittsburgh, United States - Expedient
Description
Expedient is hiring multiple entry-level opportunities that offer a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Pittsburgh, PA data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.
If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.
Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at
Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.
Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.
The Schedule and Shift Premium: This position operates on a regular schedule of Sunday through Tuesday, alt. Wednesdays from 7:30am to 7:30pm local time and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for all 12-hour shifts.
Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.
Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.
Responsibilities:
Recommended Qualifications:
Physical Tasks/Demands:
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