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    Developer Support Engineer - Sacramento, United States - Rhombus Services

    Rhombus Services
    Rhombus Services Sacramento, United States

    2 weeks ago

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    Description
    Who We Are

    Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.

    Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization.

    Who You Are

    Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you're on, the work you do here makes a positive impact across the globe.

    Rhombus is looking for a Developer Support Engineer who will play a critical role in enhancing our developer relations and ensuring the success of external integration projects. This position requires a versatile full-stack developer capable of creating comprehensive developer resources, providing high-level technical support, and actively engaging in hands-on problem solving to streamline and support integrations of our platform.

    What You'll Do:
    • Develop, optimize, and maintain comprehensive developer documentation and tools that facilitate easy integration and use of Rhombus APIs.
    • Provide expert technical support and guidance to developers and partner engineering teams, helping troubleshoot and resolve issues during integration projects.
    • Collaborate closely with our engineering and product teams to enhance API functionalities and ensure our offerings meet the evolving needs of developers and enterprise clients.
    • Contribute to the design and implementation of new features and enhancements that improve developer experiences and platform robustness.
    • Monitor and evaluate the usage and performance of API endpoints, recommending improvements based on trends and feedback from developers.
    What We're Looking For:
    • Bachelor's degree in Computer Science, Engineering, or a related field.
    • Proven full-stack development experience with a strong understanding of front-end and back-end technologies.
    • Solid experience with RESTful APIs and GraphQL documentation tools, and modern programming languages such as Typescript and React Native.
    • Excellent problem-solving skills and the ability to work independently as well as part of a team.
    • Strong communication and interpersonal skills, with a knack for explaining complex technical details to a non-technical audience.
    This is an onsite position based in Sacramento, CA.

    Compensation

    Base Salary: $90,000-$115,000

    Additional forms of compensation, depending on the role, include sales incentives, discretionary bonuses, and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.

    Benefits

    Competitive Salary & Equity Options

    Flexible Schedule & Paid-Time Off

    Excellent Healthcare Coverage

    Generous Family Leave Policy

    WFH & Workspace Supplies

    Career Growth & Professional Development

    Dog-Friendly Office & Pet Insurance

    What We Value

    Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists.

    One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.

    Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact.

    Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right.

    Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization.

    Build a Safer Future with Us
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