- Assesses incident, problem and service request metrics against knowledge utilization data and takes measures to ensure that the knowledge base is proactively mitigating requests
- Lead and develop knowledge strategy to improve customer experience.
- Boost internal knowledge and add value to the department.
- Collaborate with leadership and the wider organization to improve cross-functional collaboration to ensure that all knowledge is consistent, accurate, current, and relevant.
- Work with a team of SME's to design, deliver and implement a functional repository of knowledge to improve the customer experience.
- Work with the team and content owners to define priorities for content creation and the publishing of content.
- Curate existing content and package content to the end-users.
- Generate and maintain a list of capabilities the Program offers to include the supporting tool set to provide those capabilities
- Collaborate with Tech Writer and Documentation Team
- Bachelor's degree.
- 4+ years of experience working with knowledge management systems/tools and managing online data/content.
- Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) and a general comfort level working with technology systems.
- Strong writing and editing skills.
- Proven track record of using effective consultative skills and processes.
- Ability to build strong relationships across a diverse group.
- Proven track record of managing and delivering simultaneous projects
- SharePoint knowledge and/or experience.
- ServiceNow experience
- Active Secret Clearance
- ITIL v4 Foundations certification
-
Knowledge Manager
3 weeks ago
JHNA Huntsville, United StatesJHNA is currently seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve expertise and understanding. · Roles ...
-
Knowledge Manager
3 weeks ago
John H Northrop And Associates Huntsville, United StatesJHNA is · currently seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve expertise and understanding. · R ...
-
Knowledge Manager
3 weeks ago
KBR Huntsville, United StatesWorks collaboratively across programs and within IFMC Project Office, providing coordination and oversight for daily operations, short- and long-range planning, and acquisition systems management for Foreign Military Sales (FMS) activities throughout their states of maturity. Pre ...
-
Knowledge Manager
3 weeks ago
Geeks & Nerds Huntsville, United StatesJob Description · Job Description Salary: · We are currently seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and ...
-
Knowledge Manager
3 weeks ago
John H. Northrop & Associates Inc Huntsville, United StatesJHNA is currently seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve expertise and understanding. · Role ...
-
Knowledge Manager
3 weeks ago
Sabre Systems Huntsville, United StatesResponsibilities · Sabre Systems is hiring an experienced seeking a · Knowledge Manager · in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, a ...
-
Knowledge Manager
2 weeks ago
John H. Northrop & Associates Huntsville, United StatesJob Description · Job DescriptionJHNA is currently seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve exp ...
-
Knowledge Management Specialist
5 days ago
Insight Global Huntsville, United StatesA client in the Huntsville Area is looking for a Information Management Power Platform Developer to a play a critical role in creating, customizing, and maintaining data-driven applications using Microsoft Power Platform. This individual will collaborate with cross-functional tea ...
-
Knowledge Management Specialist
3 weeks ago
Insight Global Huntsville, United StatesA client in the Huntsville Area is looking for a Information Management Power Platform Developer to a play a critical role in creating, customizing, and maintaining data-driven applications using Microsoft Power Platform. This individual will collaborate with cross-functional tea ...
-
Knowledge Manager
1 day ago
Cayuse Shared Services Mooresville, United StatesResponsibilities: · Provide consulting to managers on implementation of agency wide quality and process improvement initiatives. Design, organize, lead, and conduct workshops, seminars, training sessions, and facilitation; Tailor quality improvement workshops and courses for an ...
-
Knowledge Manager
3 weeks ago
Sabre Systems Mooresville, United StatesResponsibilities: · Sabre Systems is hiring an experienced seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and im ...
-
General Manager
3 weeks ago
Student Quarters Huntsville, United States**Job Title**: General Manager · **Report To**: Regional Director or Area Manager · **Job Type**:Full-Time, On-Site · **Schedule**: Monday-Friday, 8-hour shifts, and on-call. Some weekend and night shifts may also be required from time to time. · **Salary**: Starting $65K · **Loc ...
-
Planner
1 week ago
X-Bow Systems Huntsville, United States**Job Title: Planner** · **Location: Huntsville, AL - work from home flexibility, with 1-2 days in office a week** · **Overview**:As a **Planner** at X-Bow Systems, you will play a crucial role in managing inventory levels and ensuring timely procurement of materials. Your respon ...
-
Assistant Manager Sales
3 weeks ago
BUDDY'S HOME FURNISHINGS AZ, TX Huntsville, United StatesPosition Description**:Looking for a career minded Sales Manager.** · **Your role is integral to the stores success. The Assistant Manager Sales handles the sales and marketing functions of the business. Your responsibilities include telephone and showroom sales, direct marketing ...
-
Branch Manager
3 weeks ago
Heights Finance Corporation Huntsville, United StatesOverview: · We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Branch Manager leads the local branch and has authority for managing all day-to-day functions including profit & loss respon ...
-
Office Manager
2 weeks ago
Consider the Lilies Home Care, Inc Huntsville, United StatesJob Summary: · **Duties**: · - Oversee and manage all administrative functions of the office · - Develop and implement office policies and procedures · - Coordinate and schedule client visits · - Manage front desk operations, including greeting visitors and answering phone calls ...
-
IT Service Desk Student Worker
1 week ago
Sam Houston State University Huntsville, United StatesPosting Information · **Requisition** · ST**Title** · - IT Service Desk Student Worker**Employee Class** · - Student Employee**College Work Study Position** · - No**Department** · - IT Engagement**Division** · - Information Technology**Hours per week** · - 15-26**Hiring Rate** · ...
-
Maintenance Technician
2 weeks ago
Lynd Management Group, LLC Huntsville, United States**JOB SUMMARY** · The Maintenance Technician reports to the Property Manager under the supervision of the Maintenance Supervisor and performs general maintenance and repair to ensure apartment units and other property facilities are in good working order. Handles service requests ...
-
Network Specialist Iii
3 weeks ago
Windham School District Huntsville, United States**Job Title: Network Specialist III** · **Wage/Hour Status: Nonexempt** · **Pay Group: S70 **Salary Plan** · **Primary Purpose**:Perform complex computer system support work which involves installing, configuring and supporting an organization's local area network (LAN) and netwo ...
-
Route Operation Supervisor
1 week ago
Live Oak Environmental - Huntsville Huntsville, United StatesAs an Operations Supervisor at Live Oak Environmental, you are responsible for the safety and well-being of the most important asset at our company - our employees. As a people leader, you will have the chance to solve problems, create opportunities, and deliver exceptional servi ...
Knowledge Manager - Huntsville, United States - Geeks & Nerds
Description
Job Description
Job DescriptionSalary:We are currently seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve expertise and understanding.
Duties
Qualifications
Geeks and Nerds is an innovative technology company that encourages ingenuity, defies the norm, fosters teamwork, and defines the future for our community and nation. We are an Employee-Owned company which means our dedicated team members are also the owners of Geeks and Nerds. When you join GaN, you are not an employee; you are the future owner of Geeks and Nerds.
Come join the company that develops innovative solutions that makes a positive difference in our community and nation. Come join the exceptionally talented and dedicated co-owners. Join a company of significance
GaN Corporation is an Equal Opportunity Employer. We are pleased to consider all qualified applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, marital status, veteran status, disability, genetic information or any other legally protected classifications. GaN Corporation participates in E-Verify.