IT Service Desk Student Worker - Huntsville, United States - Sam Houston State University
Description
Posting InformationRequisition
ST
Title
- IT Service Desk Student Worker
Employee Class - Student Employee
College Work Study Position - No
Department - IT Engagement
Division - Information Technology
Hours per week - 1526
Hiring Rate
Preferred Student Classification
- Freshman, Sophomores, and Juniors
Nature & Purpose of Position
SUPERVISION
GIVEN &
RECEIVED:Receives general supervision and mentoring from Service Desk Manager and full-time technicians. Serve as a mentor and source of support for other student workers.
-
PRIMARY
RESPONSIBILITIES.
- Provide timely, consistent, and quality technical support for SHSU constituents experiencing technology issues and maintain accurate and thorough records of all interactions.
- Maintain confidentiality and security of data observed in carrying out job duties.
- Participate in, and provide recommendations for on, Service Desk continuous improvement efforts to better meet client or university needs.
- Write/Maintain Review documentation and/or flag for correction of knowledge articles using the IT Knowledge Base.
- Resolve incidents or fulfill service requests following the established policies and procedures while meeting the established Service Level Agreements or Operation Level Agreements.
- Actively participate in a collaborative team environment where ideas, resources, knowledge and mutual respect are shared.
- Other duties as assigned.
OTHER
SPECIFICATIONS:
Must be able to work 15 to 26 hours per week. The Service Desk is often an environment in which the employee will be exposed to fast-paced working conditions.
The employee must be willing to accommodate these varying situations in addition to possessing the following essential skills:
- Good customer service, communication, and problem-solving skills.
- Dependability.
- Teamoriented.
Other Requirements for the Position
EDUCATION &
EXPERIENCE
REQUIREMENTS:
Must be a current SHSU student enrolled in a minimum of six (6) semester hours with a SHSU GPA of 2.5 or greater.
Open Date
- 05/21/2024
Position Number
Contact Name & Title
- Norma Vazquez
Contact Phone
Contact Building & Room #
- AB1 145
Contact Fax
Contact Instructions Summary
EEO Statement
EEO Statement
- Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code
- Annual Security and Fire Safety Report
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