IT Service Desk Student Worker - Huntsville, United States - Sam Houston State University

Sam Houston State University
Sam Houston State University
Verified Company
Huntsville, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Posting Information


Requisition
ST
Title

  • IT Service Desk Student Worker
    Employee Class
  • Student Employee
    College Work Study Position
  • No
    Department
  • IT Engagement
    Division
  • Information Technology
    Hours per week
  • 1526
    Hiring Rate
- $9.00
Preferred Student Classification

  • Freshman, Sophomores, and Juniors
    Nature & Purpose of Position
-
SUPERVISION
GIVEN &
RECEIVED:Receives general supervision and mentoring from Service Desk Manager and full-time technicians. Serve as a mentor and source of support for other student workers.
-
PRIMARY
RESPONSIBILITIES.
  • Provide timely, consistent, and quality technical support for SHSU constituents experiencing technology issues and maintain accurate and thorough records of all interactions.
  • Maintain confidentiality and security of data observed in carrying out job duties.
  • Participate in, and provide recommendations for on, Service Desk continuous improvement efforts to better meet client or university needs.
  • Write/Maintain Review documentation and/or flag for correction of knowledge articles using the IT Knowledge Base.
  • Resolve incidents or fulfill service requests following the established policies and procedures while meeting the established Service Level Agreements or Operation Level Agreements.
  • Actively participate in a collaborative team environment where ideas, resources, knowledge and mutual respect are shared.
  • Other duties as assigned.

OTHER
SPECIFICATIONS:
Must be able to work 15 to 26 hours per week. The Service Desk is often an environment in which the employee will be exposed to fast-paced working conditions.

The employee must be willing to accommodate these varying situations in addition to possessing the following essential skills:

  • Good customer service, communication, and problem-solving skills.
  • Dependability.
  • Teamoriented.

Other Requirements for the Position

EDUCATION &
EXPERIENCE

REQUIREMENTS:


Must be a current SHSU student enrolled in a minimum of six (6) semester hours with a SHSU GPA of 2.5 or greater.

Must be able to demonstrate basic computer competencies and knowledge. IT, Service Desk or customer service job experience preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.-
Open Date

  • 05/21/2024
    Position Number
Contact Information


Contact Name & Title

  • Norma Vazquez
    Contact Phone

Contact Building & Room #

  • AB1 145
    Contact Fax

Contact Instructions Summary
EEO Statement


EEO Statement

  • Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code
  • Annual Security and Fire Safety Report
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