- Assesses incident, problem and service request metrics against knowledge utilization data and takes measures to ensure that the knowledge base is proactively mitigating requests
- Lead and develop knowledge strategy to improve customer experience.
- Boost internal knowledge and add value to the department.
- Collaborate with leadership and the wider organization to improve cross-functional collaboration to ensure that all knowledge is consistent, accurate, current, and relevant.
- Work with a team of SME's to design, deliver and implement a functional repository of knowledge to improve the customer experience.
- Work with the team and content owners to define priorities for content creation and the publishing of content.
- Curate existing content and package content to the end-users.
- Generate and maintain a list of capabilities the Program offers to include the supporting tool set to provide those capabilities
- Collaborate with Tech Writer and Documentation Team
- Bachelors degree.
- 4+ years of experience working with knowledge management systems/tools and managing online data/content.
- Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) and a general comfort level working with technology systems.
- Strong writing and editing skills.
- Proven track record of using effective consultative skills and processes.
- Ability to build strong relationships across a diverse group.
- Proven track record of managing and delivering simultaneous projects
- SharePoint knowledge and/or experience.
- ServiceNow experience
- ITIL v4 Foundations certification
- This position requires an active Secret DoD security clearance (U.S. Citizenship Required)
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Knowledge Manager - Mooresville, United States - Sabre Systems
Description
Responsibilities:
Sabre Systems is hiring an experienced seeking a Knowledge Manager in support of an Army customer in Huntsville, AL. The knowledge manager is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve expertise and understanding.
The selected candidate will be responsible for but not limited to:
Requirements:
Clearance Requirements:
Sabre Systems, Inc., has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 30 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, digital transformation, and enterprise data management.
As a successful mid-sized company with three decades in business, we continue to uphold our small business values with a core philosophy of putting our people first. Our welcoming and inclusive culture embraces the diverse thoughts, experiences, and unique perspectives of our people, encouraging open communication and feedback at every level of our workforce. We offer a collaborative work environment, learning and development opportunities that benefit even our most seasoned technical professionals, and the support and resources needed to develop impactful solutions for our customers. Your health, happiness, and well-being are at the top of our priority list because we know your personal and professional success depends on it. Sabre offers custom-built and wide-ranging benefits that are continually enhanced to meet the evolving and diverse needs of our Sabre Pros. Join our team and contribute to our thriving, people-driven culture.
Sabre provides an excellent benefits package, which includes healthcare, paid days off, tuition reimbursement, and a 401K plan.
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
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