- Manage and oversee a team of up to 20 technicians, providing guidance, support, and training as needed.
- Ensure that all service calls are completed efficiently, safely, and to the highest quality standards.
- Monitor technician performance and productivity, implementing strategies for improvement as necessary.
- Schedule service appointments and dispatch technicians to customer locations in a timely manner.
- Conduct regular meetings with the service team to review performance metrics, address any issues, and provide feedback.
- Maintain accurate records of service calls, equipment installations, and customer interactions.
- Handle customer inquiries, complaints, and escalations with professionalism and courtesy.
- Develop and implement strategies to increase revenue, improve profitability, and enhance customer satisfaction.
- Ensure compliance with all industry regulations and company policies, including safety protocols and licensing requirements.
- Collaborate with other departments, such as sales and operations, to optimize workflow and achieve company goals.
- Minimum of 5 years of experience as an HVAC Technician, with EPA Universal and/or TDLR certification.
- Proven track record of success in service management, including leadership skills and the ability to motivate and inspire a team.
- Exceptional technical proficiency in HVAC troubleshooting and repair, with a rating of 10/10.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers, technicians, and other stakeholders.
- Comfortable with firm pricing, negotiation, and the collection of payments.
- Proficient in computer software and applications related to scheduling, invoicing, and customer management.
- Valid driver's license and clean driving record.
- Must be able to work flexible hours and be available for on-call duty as needed.
- Commitment to continuous learning and professional development in the HVAC industry.
- Must be eligible to work in the United States.
- Competitive salary commensurate with experience.
- Company-provided truck, gas card, and cell phone.
- Health insurance, retirement savings plan, and other benefits.
- Opportunities for advancement and career growth within the company.
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Field Service Manager - West Columbia, United States - Gpac
Description
Title: HVAC Service Manager
Job Description:
We are seeking a highly skilled and experienced HVAC Service Manager to oversee our residential and light commercial service operations. The ideal candidate will have a strong technical background in HVAC systems, previous experience in service management, and a commitment to delivering exceptional customer service.
Responsibilities:
Requirements:
Benefits:
If you meet the above qualifications and are looking for a challenging and rewarding opportunity in HVAC service management, we encourage you to apply.
Confidentially send your resume to or call
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
